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Senior Service Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Overview

We are seeking a talented and experienced ServiceNow UX/UI Designer to join our dynamic team. The successful candidate will be responsible for designing intuitive and visually appealing ServiceNow portals. This role requires a keen eye for detail, strong design skills, and the ability to translate user requirements into functional interfaces.

Key Responsibilities

  • User Research: Conduct user research to understand the needs, preferences, and behaviors of our target audience.
  • Design Development: Create wireframes, mockups, and prototypes for ServiceNow portals, ensuring a seamless and engaging user experience.
  • Collaboration: Work closely with cross-functional teams, including developers, product managers, and stakeholders, to ensure design feasibility and alignment with business objectives.
  • Usability Testing: Plan and conduct usability testing sessions to gather feedback and iterate on designs.
  • UI Standards: Develop and maintain UI design standards and guidelines to ensure consistency across all ServiceNow portals.
  • Continuous Improvement: Stay updated with the latest UX/UI trends, techniques, and technologies to continuously enhance the user experience.

Qualifications

  • Education: Bachelor’s degree in Design, Human-Computer Interaction, Computer Science, or a related field.
  • Experience: Minimum of 3-5 years of experience in UX/UI design, with a focus on portal development, preferably within the ServiceNow platform.
  • Skills:
  • Proficiency in design tools such as Sketch, Adobe XD, Figma, or similar.
  • Strong understanding of UX principles, interaction design, and information architecture.
  • Experience with HTML, CSS, and JavaScript is a plus.
  • Excellent communication and collaboration skills.
  • Ability to work in a fast-paced, agile environment.

Preferred Qualifications

  • Experience working with the ServiceNow platform.
  • Certification in UX/UI design or related fields.
  • Knowledge of accessibility standards and practices.
  • Experience with user research methodologies and tools.

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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