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Senior Service Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Job Description

 

The ServiceNow QA resource will be engaged in all phases of the software development lifecycle which includes the design, development, documentation, testing, deployment, and maintenance of ServiceNow projects. In this role, QA will focus on validating the stability, functionality, and performance of ServiceNow applications and customizations.

 

Experience:  3 - 6 years.

 

Responsibilities

  • Develop, execute, and maintain comprehensive test plans and test cases for ServiceNow applications and modules, focusing on ITSM, ITOM, CMDB, HR, and other integrations.
  • Conduct end-to-end testing, including functional, regression, integration, and user acceptance testing (UAT).
  • Use the ServiceNow Automated Test Framework (ATF) to develop and maintain automated test cases, optimizing for continuous deployment cycles.
  • Collaborate with developers and business analysts to understand project requirements, workflows, and potential testing challenges.
  • Identify, document, and prioritize bugs, issues, and areas of improvement; work closely with developers and stakeholders to resolve them.
  • Manage and track test activities, maintaining a high standard of quality across sprints.
  • Provide regular updates on testing progress, results, and risks to project managers and other team members.
  • Ensure that all test documentation is complete and up to date, including test plans, cases, results, and defect logs.

Skills

  • Bachelor’s degree in computer science, Information Systems, or a related field.
  • 3+ years of experience in QA/testing roles, with a minimum of 2 years focused on ServiceNow.
  • Strong working knowledge of ServiceNow modules, including ITSM, ITOM, and CMDB.
  • Proficiency with manual testing and experience in creating automated tests in the ServiceNow Automated Test Framework (ATF).
  • ServiceNow Certified System Administrator (CSA) or additional ServiceNow certifications.
  • Experience in ITIL or ITSM practices, with a focus on testing within ITIL-aligned organizations.

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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