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Senior Service Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Organization Background:

The Endpoint Engineering Services team manages all the client endpoints across our enterprise: Windows and Apple desktops, laptops, iPhones, and iPads. We are responsible for ensuring that endpoints and their software are up to date with the latest approved OS version, patched, application delivery is maintained, and overall health is maintained. We ensure a seamless experience for caregivers through a centralized tool that automates many of these transactions.

What will you be responsible for?

  • Configuring security patching and policy updates for iPhones, iPads, and Androids through Microsoft Intune
  • Agent installation, remediation, and monitoring of coverage
  • Ensuring mobile client devices are up to date with the latest version of security patches and policies
  • Monitor, report out, and define corrective steps to drive mobile client devices to check in timely.
  • Perform remote tasks such as device sync, passcode reset, wipe, reboot, and activation lock bypass using Intune console.
  • Configure and deploy App Protection Policies (APP) and Mobile Application Management (MAM) settings.
  • Troubleshoot device compliance issues, application deployment failures, and enrollment errors
  • Setting up new and retiring old software for mobile client devices
  • Deploying software through Microsoft Intune
  • Create/manage Entra ID directory groups
  • Demonstrating an engineering mindset and automating operations tasks using scripting languages such as PowerShell, Bash, and Python
  • Documenting and sharing operating processes and procedures
  • Create data visualizations within Power BI for internal and external needs

What would your day look like?

  • Administering Microsoft Intune
  • Triage and manage Requests, Incidents, and Project work through ServiceNow and Azure DevOps (ADO)
  • Deploying security policies/software through Microsoft Intune
  • Configure/schedule client laptop security patching
  • Write scripts for reporting and operational automation
  • Monitor, report out to management various security patching-related KPI and prepare and execute corrective action plans to meet KPIs

Who are we looking for?

  • Minimum 3-5 years of experience in Microsoft Intune mobile device management.
  • Experience with large deployments that have a lot of variety
  • Experience with: PowerShell, SQL, Power BI, and APIs
  • Ability to troubleshoot technical problems, demonstrate problem-solving
  • Ability to effectively communicate and excellent interpersonal skills
  • Experience working in Agile/sprints in a global team setup
  • Bachelor’s degree in computer science, Business Management, or IS
  • Strong understanding of identity and access management (e.g., Entra ID, Active Directory), including conditional access, authentication protocols, and role-based access control

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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