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Senior Service Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

How is this team contributing to vision of Providence?

Clinical and Revenue cycle Applications pillar primarily focuses on providing excellence in the care of the applications and systems used in our communities, hospitals, and clinics. Driving digital transformation and improving the caregiver experiences through simplification and modernization of 1700 applications. We deliver products and services to support clinical and business applications and interfaces including Acute and Ambulatory, Home, and Community Services, Epic EHR and 3rd Party Applications as part of Integration projects development & implementation, and cloud migration programs. 

 What will you be responsible for?

  • Work with key stakeholders to build business expansion strategies and growth plans.
  • Responsible for reviewing current integration strategies and goals to identify potential strengths, weaknesses, and opportunities for improvement.
  • Responsible for capability building for the Clinical & Revenue Cycle Applications – Interoperability Team on Rhapsody/Corepoint, InterSystems HealthShare, Azure/cloud & supporting technologies required for delivery and service engineering.
  • Support Technical architects in the definition of integration solution and technology roadmaps and industry standards
  • Establish SLAs, KPIs and recommend measurement and improvement of processes.
  • Awareness about the latest trends in technology and drive the modernization initiatives across the healthcare domain.
  • Ensure that the committed backlog is successfully completed in accordance with business priorities and KPIs.
  • Facilitate and collaborate with peers. and cross-pillar teams, global teams to identify common business cases, define a plan and work on new engineering solutions and initiatives.
  • Facilitates business coordination with internal cross-functional teams, external suppliers, and consultants to ensure timely delivery.
  • Possess a fundamental understanding of end-to-end application/system/device integration and dependencies.
  • Solve ambiguous, undefined problems that go beyond product/service boundaries.
  • Think creatively to meet complex business needs - translate vision into processes and requirements.
  • Identify scrum and cross-functional team dependency issues and schedule priorities, and establish milestone exit criteria.
  • Engage and solicit input from leadership and stakeholders to validate priorities and scope.
  • The position is based in Hyderabad and requires collaboration with global teams in different time zones.

 

 

Who are we looking for?

  1. Through understanding of healthcare domain and role of integration.
  2. Hands on experience on one/more of the integration engines like Corepoint, Mirth, Cloverleaf, Rhapsody, InterSystems. 
  3. Detailed understanding of the various HL7 (V2, FHIR, CDA) and other clinical standards (DICOM) and terminology (LOINC, SNOWMED)
  4. 3-5 years of hands-on experience in building and maintaining complex interfaces using one or more integration engines.
  5. Exposure on the API integration using any of the latest technologies.
  6. Work with engineering and the application teams to develop and maintain complex integration projects.
  7. Work with  devops for continuous integration and continuous deployment (CI/CD), automated testing and application lifecycle management
  8. Work with application teams to create data pipelines in data ops, create pipelines for application CICD.
  9. Proficient in one of the programming languages like .NET, Python, Java, nodejs Technologies.
  10. Good understanding of SQL, networking, security, cloud & enterprise integration architecture 

 

 

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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