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Senior Service Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Role Overview:We are seeking an experienced ServiceNow ITOM professional to lead and support the implementation, optimization, and maintenance of ServiceNow Discovery and Service Mapping processes. This role is critical for ensuring the accuracy and completeness of the Configuration Management Database (CMDB), enabling real-time visibility into infrastructure and service dependencies across hybrid environments.Key Responsibilities:CMDB Management:Design, implement, and maintain the Configuration Management Database (CMDB) aligned with the Common Service Data Model (CSDM).Ensure CI data integrity, compliance, and governance.Perform regular audits and health checks on CMDB data. Discovery & Service Mapping:Deploy and manage ServiceNow Discovery across on-premises and cloud environments (AWS, Azure, GCP, VMware).Develop and optimize Discovery Patterns, Probes, and Sensors.Implement and maintain Service Mapping to visualize service dependencies and infrastructure relationships.Configure MID Servers and ensure secure communication across environments.Integration & Automation:Integrate ServiceNow with external systems using REST, SOAP, JDBC, and other APIs.Automate discovery and mapping workflows using JavaScript, PowerShell, or Python.Maintain credentials and API integrations for cloud providers and enterprise systems.Collaboration & Governance:Work with infrastructure, application, and security teams to ensure accurate CI population.Define and enforce CMDB governance policies.Provide training and support to internal teams on CMDB and ITOM best practices.Required Skills & Experience:4+ years of hands-on experience with ServiceNow ITOM modules: Discovery, Service Mapping, and CMDB.Strong understanding of enterprise infrastructure, including servers, databases, load balancers, and cloud-native components.Experience with cloud platforms (AWS, Azure, GCP) and containerized environments (Kubernetes, Docker).Proficiency in scripting languages (JavaScript).Familiarity with SNMP, SSH, WMI, REST, SOAP protocols.Solid grasp of CSDM and service dependency modeling.Preferred Certifications:ServiceNow Certified Implementation Specialist – DiscoveryServiceNow Certified Implementation Specialist 

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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