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Senior Service Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Organization Background:

The Cloud & Hosting Engineering team drives cloud migrations, engineering and OnPrem hosting, compute, storage data protection, data engineering for the Technology, Engineering & Operations organization. We support OnPrem and Azure cloud infra running Windows, Linux VM’s and SQL, Oracle databases.

What will you be responsible for?

Primary Responsibility: Manage and ensure the availability of OnPrem compute infrastructure, with a strong focus on virtualization technologies such as VMware, Hyper-V, and Windows environments.

  • Ensure availability and reliability of OnPrem and Cloud infrastructure, including deployment, management, and governance of virtualized & Cloud environments.
  • Analyze, troubleshoot, and resolve issues within VMware, Hyper-V, Azure and Windows platforms efficiently and effectively.
  • Perform error resolution and root cause analysis (RCA) for major incidents affecting OnPrem systems.
  • Present key performance indicators (KPIs) related to OnPrem operations to stakeholders.
  • Demonstrate a growth mindset by learning and working with core technologies, particularly Windows Server, VMware, and Hyper-V.
  • Deploy, manage, and govern Azure Cloud infrastructure as needed.
  • Automate cloud deployments using Infrastructure as Code (IaC) tools such as Terraform, Bicep, or ARM templates, and manage configurations using Ansible.
  • Build and modernize solutions in the Azure Cloud for compute environments.
  • Apply engineering and automation skillsets to streamline operations both OnPrem and in the cloud.
  • Modernize infrastructure by adopting Service Reliability Engineering (SRE) principles and DevOps tools and practices.
  • Support Azure cloud deployments and management using IaC as required by project demands.

What would your day look like?

  • Take ownership of managing robust OnPrem, Azure Hosting, and Compute environments—including Windows, Linux, and Kubernetes—with a focus on high availability, scalability, and security.
  • Leverage the latest Service Reliability Engineering (SRE) tools to proactively monitor, automate, and enhance infrastructure performance, driving operational excellence across platforms.
  • Automate configuration management and drift remediation through advanced solutions like Ansible, ensuring consistent and compliant environments.
  • Design and implement cloud deployment pipelines and operational processes using cutting-edge tools such as Terraform and Azure Pipelines to accelerate delivery and minimize manual intervention.
  • Actively work on incidents, changes, service requests, and complex engineering projects—contributing to both day-to-day stability and strategic innovations.
  • Manage and optimize virtualization platforms like VMware and Hyper-V, ensuring seamless operations for diverse workloads.
  • Champion “Get Current, Stay Current” initiatives to keep technology stacks modern, secure, and aligned with industry best practices.
  • Utilize data-driven insights to identify opportunities for optimization and modernization, continuously improving infrastructure efficiency and reliability.
  • Empower users with self-service automation capabilities, significantly reducing manual workloads and enabling rapid service delivery.
  • Demonstrate expertise in scripting and automation using platforms such as Bash, Shell, Powershell and Ansible, streamlining routine processes and accelerating innovation.
  • Lead multiple projects simultaneously, engaging with stakeholders, delivering transparent reporting, and creating impactful dashboards to visualize key metrics and progress.
  • Establish, document, and share standards, best practices, and operational procedures—maintaining a centralized and accessible repository for knowledge management.

Who are we looking for?

  • Minimum 4-7 years of experience in managing enterprise Compute- On Prem and Cloud
  • Well versed with Linux/Unix or Windows with Virtualization/Azure Experience
  • Must have experience in handling enterprise scale compute environment with exp in troubleshooting, performance tuning skills
  • Must have experience writing scripts in any of BASH/Shell/Powershell or Ansible
  • Must have experience in migrating OnPrem environment to Cloud, preferably Azure
  • Experience in DevOps tools like Terraform, Github Actions, Ansible or Azure DevOps
  • OS design, installation, configuration, and support in an Enterprise environment.
  • Strong networking knowledge (LAN/WAN, IP addressing & Subnetting, HTTP(S), FTP, SMTP, VPN)
  • Experience in troubleshooting, implementing operating systems enhancements to improve reliability and performance.
  • Ability to work in ambiguous work environment with global team setup
  • Experience working in feature crew model, knowledge of Agile framework
  • Ability to learn and adapt to changing landscape and acquire new skills with technology advancement
  • Strong communication skills with excellent interpersonal skills both in written and verbal correspondence

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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