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Senior Service Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

We are seeking a skilled ServiceNow GRC Developer with hands-on experience in implementing, configuring, and supporting ServiceNow Governance, Risk, and Compliance (GRC) / IRM modules. The ideal candidate will have strong technical expertise, a solid understanding of risk and compliance processes, and experience working with cross‑functional stakeholders to deliver scalable GRC solutions.

Key Responsibilities

  • Design, configure, and customize ServiceNow GRC / Integrated Risk Management (IRM) modules, including:
    • Policy and Compliance Management
    • Risk Management
    • Audit Management
    • Issue Management
    • Vendor Risk Management (VRM)
  • Develop and maintain custom workflows, business rules, client scripts, UI policies, Script Includes, and ACLs.
  • Configure risk statements, controls, indicators, assessments, and policy attestations.
  • Implement and manage GRC data models, including risk registers, control libraries, and policy hierarchies.
  • Design and configure reports, dashboards, and Performance Analytics for GRC metrics and KPIs.
  • Integrate ServiceNow GRC with third‑party systems using REST/SOAP APIs, MID Server, and IntegrationHub.
  • Support upgrade activities, perform impact analysis, and ensure platform stability post‑upgrade.
  • Collaborate with business, risk, compliance, audit, and security teams to gather requirements and translate them into technical solutions.
  • Perform unit testing, defect resolution, and root cause analysis.
  • Ensure adherence to ServiceNow best practices, security standards, and compliance requirements.
  • Provide technical documentation and knowledge transfer to support teams.

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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