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Senior Service Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

What will you be responsible for?

  • Refine and automate regular processes, track issues, and document changes
  • Analyze, solve, and correct issues in real time
  • Perform scheduled maintenance and support release activities
  • Error resolutions and RCA for Major Incidents
  • Expertise in Migrating DBs to Cloud and manage the db’s

What would your day look like?

  • Primarily responsible for managing OnPrem and Azure SQL Server & Postgres environments
  • Working on Incident, Changes, Requests and Engineering Projects
  • Drive Get Current and Stay Current Initiatives, including monthly patching
  • Use Data to identify optimization and modernization opportunities
  • Use automation to enable Self Service capabilities and reducing manual overhead
  • Work in shift model, provide oncall coverage including on weekends/ holidays

Who are we looking for?

  • Minimum 1-3 years of experience in DBA role for managing Enterprise SQL Server and Postgres Databases running OnPrem and Cloud
  • Experience in High Availability (HA) and Disaster Recovery (DR) options for SQL Server
  • Experience with database maintenance activities like backups, patching, restores and recovery models
  • Well versed with Windows and Azure Administration
  • Manage the cloud infrastructure environment through cross technology administration (OS, databases, virtual networks), execution of scripting and monitoring automations
  • Proficient in Scripting and Automation platforms like PowerShell and Python
  • Experience working in feature crew model, knowledge of Agile framework
  • Ability to work in ambiguous work environment with global team setup
  • Ability to learn and adapt to changing landscape and acquire new skills with technology advancement
  • Strong communication skills with excellent interpersonal skills both in written and verbal correspondence
  • Bachelor’s Degree in Computer Science, Business Management, or IS
  • Azure Certifications: AZ 900, DP 300

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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