Apply now »

Senior Service Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Organization Background:

The Cloud Engineering and Ops team drives cloud migrations, engineering and OnPrem hosting, compute, storage data protection, data engineering for the Technology, Engineering & Operations organization. We support OnPrem and Azure cloud infra running Windows, Linux VM’s and SQL or Oracle databases.

 

 

What will you be responsible for?

  • Lead end-to-end ownership of MEMCM Server Patching across enterprise environments, ensuring compliance with organizational SLAs and security standards
  • Act as primary escalation point for technical and process escalations, driving resolution with minimal supervision
  • Perform deep-dive troubleshooting and root cause analysis (RCA) for Major Incidents and recurring patch failures; implement preventive measures
  • Design and optimize patch deployment strategies, collections, and Configuration Items in MEMCM
  • Drive vulnerability remediation programs leveraging Rapid7 and integrate findings into patching and remediation workflows
  • Collaborate with Cyber Security, Infrastructure, and Application teams to ensure risk-based patch prioritization and compliance
  • Lead automation and process improvements in patching, reporting, and remediation
  • Ensure post-patching validation, monitoring, and compliance reporting through dashboards and enterprise tools
  • Mentor junior engineers and guide L1/L2 teams on troubleshooting, best practices, and process adherence

 

What would your day look like?

  • Lead and oversee enterprise-wide Windows and Third-Party patch deployments using MEMCM
  • Drive complex troubleshooting scenarios related to patch failures, compliance issues, and infrastructure challenges
  • Architect and implement modern patching solutions (e.g., Azure Update Manager, Azure Arc, hybrid cloud patching models)
  • Perform advanced RCA and problem management, ensuring long-term fixes and knowledge documentation
  • Define and execute Get Current / Stay Current strategies for patch compliance across environments
  • Develop and maintain automation scripts (PowerShell/Python) to improve efficiency and reduce manual intervention
  • Collaborate with cross-functional teams in global delivery models and Agile/feature crew setup
  • Analyze vulnerability data and lead large-scale remediation efforts with measurable outcomes
  • Contribute to process governance, standards, and innovation initiatives in patching and vulnerability management

 

Who are we looking for?

  • 7–10 years of experience in enterprise patching, vulnerability management, and infrastructure operations
  • Strong hands-on experience with MEMCM (latest branches) and deep understanding of its architecture, components, and workflows
  • Proven experience in designing and optimizing patch management solutions in large-scale environments
  • Strong expertise in Vulnerability Management lifecycle, including integration with tools like Rapid7
  • Hands-on experience in Application Deployment, Patch Management, Task Sequencing, and Software Distribution
  • Strong troubleshooting skills across Windows Server environments, MEMCM infrastructure, and related topologies
  • Experience with Cloud technologies (Azure, AUM, Azure Arc) and hybrid infrastructure
  • Strong scripting expertise (PowerShell/Python) for automation and remediation
  • Ability to work in ambiguous, fast-paced environments with global stakeholders
  • Experience in Agile/feature crew models and driving cross-team collaboration
  • Demonstrated ability to lead initiatives, mentor teams, and drive continuous improvement

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

Apply now »