Apply now »

Senior Service Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Job Summary:

As a 2nd Level Backup Administrator, you will be responsible for the administration, monitoring, and support of enterprise backup and recovery services across distributed environments. You will ensure backup operations run reliably, data is protected in line with business and compliance requirements, and recovery processes are tested and executed effectively to support business continuity.

Key Responsibilities:

  • Implementation / Administration:
    • Administer and maintain enterprise backup and recovery infrastructure across physical, virtual, and cloud environments.
    • Configure backup jobs, policies, schedules, retention rules, and storage targets in alignment with business requirements.
    • Monitor daily backup operations, investigate failures, and ensure timely issue resolution within agreed service levels.
    • Perform troubleshooting, root cause analysis, and corrective actions for backup, restore, and storage-related incidents.
    • Support restoration requests and validate successful recovery of data, systems, and applications.
    • Manage backup storage utilization, performance tuning, capacity planning, and optimization activities.
    • Maintain operational documentation, standard procedures, recovery runbooks, and environment records.
    • Collaborate with infrastructure, database, virtualization, security, and application teams to support data protection requirements.
    • Generate operational reports on backup success rates, exceptions, storage growth, and service health metrics.
    • Contribute to process improvement, automation opportunities, and service reliability initiatives.
    • Disaster Recovery & Compliance:
    • Support disaster recovery planning by ensuring backup availability, recoverability, and alignment with recovery objectives.
    • Conduct and support backup recovery testing to validate restoration procedures and business continuity readiness.
    • Apply data security controls such as encryption, access management, and retention governance to protect backed-up information.
    • Ensure backup operations and retention practices comply with internal policies, audit requirements, and regulatory standards.
    • Provide evidence and documentation for audits, reviews, and compliance assessments as required.

Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
  • Experience supporting enterprise backup, recovery, and data protection operations in a production environment.
  • Strong understanding of backup concepts, retention policies, restore procedures, and storage management.
  • Working knowledge of Windows and Linux server environments, virtualization platforms, and enterprise infrastructure.
  • Familiarity with disaster recovery principles, compliance requirements, and security controls related to data protection.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Ability to work independently, manage priorities, and collaborate effectively across teams.
  • Good written and verbal communication skills, with the ability to maintain clear technical documentation.

Certifications:

  • Relevant backup, storage, cloud, virtualization, or infrastructure certifications are preferred.
  • Industry-recognized certifications in data protection, system administration, or information security are an advantage.

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

Apply now »