Apply now »

Senior Service Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

 

✅ Job Description – L2 Storage Administrator

🎯 Role Summary

The L2 Storage Administrator is responsible for day-to-day operations, monitoring, troubleshooting, and optimization of enterprise storage and backup infrastructure, ensuring high availability, data protection, and SLA compliance across on-prem and cloud environments.

🛠️ Key Responsibilities

1. Operations & Monitoring

  • Perform daily monitoring of storage and backup jobs, ensuring successful completion and SLA adherence
  • Track storage utilization, capacity, and performance metrics
  • Generate operational reports on backup success rates, failures, and storage usage

2. Incident & Problem Management

  • Troubleshoot storage, SAN/NAS, and backup failures and restore services within SLA
  • Perform root cause analysis (RCA) for recurring issues
  • Handle Major Incident (MI) calls and escalations (common L2 ownership – based on enterprise practice)

3. Backup & Recovery Management

  • Administer backup solutions (e.g., Cohesity, IBM Spectrum Protect, Azure Backup)
  • Execute backup, restore, and recovery requests
  • Ensure data integrity, retention policies, and recoverability testing are maintained

4. Storage Administration

  • Manage storage arrays, volumes, LUNs, and storage pools
  • Perform capacity planning and allocation
  • Support SAN/NAS provisioning and migrations

5. Configuration & Change Management

  • Implement configuration changes, patching, and upgrades
  • Perform impact analysis and risk assessment before changes
  • Follow ITIL processes for Change & Release management

6. Automation & Optimization (Important for your org)

  • Execute and maintain automation scripts (Ansible, PowerShell, etc.)
  • Support optimization initiatives like deduplication, compression, encryption
  • Reduce manual effort (TOIL) through automation

7. Security & Compliance

  • Enforce access control, encryption, and security policies
  • Ensure systems comply with audit requirements (SOC2, HIPAA-like environments)
  • Participate in backup immutability and ransomware protection initiatives

8. Documentation & Process Adherence

  • Maintain SOPs, knowledge articles, and environment documentation
  • Update runbooks for incident resolution and operational processes

🧠 Required Skills

Technical Skills

  • Storage platforms: Dell EMC (Unity, PowerStore, PowerMax), NetApp, Pure, IBM
  • Backup tools: Cohesity, IBM Spectrum Protect, Azure Backup
  • SAN technologies: Fibre Channel, iSCSI
  • OS knowledge: Windows, Linux
  • Cloud: Azure storage & backup services
  • Scripting: PowerShell, Python, or Ansible (preferred)

Functional Skills

  • Incident & Problem Management (ITIL)
  • Strong troubleshooting & analytical skills
  • Ability to handle on-call rotations and escalations (commonly expected for L2 roles)
  • Communication skills for cross-team coordination

📊 KPIs / Success Metrics

  • Backup success rate (%)
  • SLA adherence for incidents & requests
  • MTTR (Mean Time to Resolve)
  • Storage capacity utilization efficiency
  • Compliance & audit readiness

🔄 Role Positioning (L2 vs L1/L3)

Level

Responsibilities

L1

Monitoring, basic alerts, ticket triage

✅ L2

Troubleshooting, operations ownership, execution

L3

Architecture, design, complex engineering

💡 Nice-to-Have (Aligned to your team strategy)

  • Experience in Automation-first operations / AI monitoring
  • Exposure to backup immutability / cyber recovery
  • Knowledge of enterprise dashboards (Power BI, telemetry tools)

 

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

Apply now »