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Senior Service Engineering Manager

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

What will you be responsible for?

  • Build, grow, and nurture a team of talented engineers working on OnPrem and Cloud Compute Infrastucture
  • Work as a key member of a tightknit leadership team to create a high performing team that will drive necessary change and leadership, in a consistent way, throughout the organization
  • Ensure production solutions are reliable, resilient, secure and effective and that implemented solutions are continuously monitored and documented
  • Establish operational foundations, defining metrics and KPIs to drive governance, quality, and efficiency.  Influence and improve existing processes through innovation and operational change
  • Be a thought leader in identifying opportunities and drive automation to improve service health, manageability and reliability
  • Build Cloud First solutions to help Organization adopt Cloud services as part of Modernization journey

What would your day look like?

  • As a Technical Manager, should be capable of designing and providing technical guidance to team members with ability to understand the technical details of a complex area and provide solutions
  • Using Automation as primary method to drive modernization, optimization and building a secure Infrastructure
  • Manage and lead a diverse and inclusive team of Service Engineers and Developers, with focus on team performance.
  • Enable an environment in which people can do their best work, ensuring team has collaboration skills, technical expertise, agility and excellent communication and interpersonal skills
  • Foster a strong partnership between technical support teams and stakeholders in other parts of the business
  • Partner with global peers to ensure consistency and follow-through for global processes and coordination of resources
  • Create an inclusive environment to attract and retain diverse and high-performing engineers.
  • Conduct employee assessment discussions, provide coaching, share feedback regularly and partner with employees on career development.

Who are we looking for?

  • 12+ years managing enterprise Infrastructure space including 3+ years of people management experience with managing team of at least 8 to 10 people
  • Have deep exposure and expertise in managing OnPrem and Azure Infrastructure consisting of Windows, Linux, VMWare, HyperV etc
  • Experience in transforming OnPrem environments to Cloud
  • Good networking knowledge (LAN/WAN, IP addressing & Subnetting, HTTP(S), FTP, SMTP, VPN)
  • Manage the cloud infrastructure environment through cross technology administration (OS, databases, virtual networks), execution of scripting and monitoring automations
  • Proven ability to diagnose and troubleshoot technical issues required.
  • Knowledge of automation technologies, methods, and processes used for quality and cost improvements.
  • Experience on Azure Runbooks, functions, LA, Logic Apps, Logic monitoring etc
  • Ability to work in ambiguous work environment with global team setup
  • Experience working in feature crew model, knowledge of Agile framework
  • Ability to learn and adapt to changing landscape and acquire new skills with technology advancement

 

Providencene
Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.
Contact our Integrity hotline also, read our Code of Conduct.
Providence

 

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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