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Senior ServiceNow Developer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Summary:

The Senior ServiceNow Developer is responsible for creating and maintaining various applications and modules on the ServiceNow platform. The developer will work with business stakeholders to understand their needs and deliver solutions that improve efficiency and user experience. The developer will also use best practices and agile methodologies to ensure high-quality code and documentation.

 

Responsibilities:

- Design, develop, test, and deploy applications and modules on the ServiceNow platform using best practices and agile methodologies.

- Collaborate with business stakeholders to gather, analyze, and validate requirements and provide solutions that align with the business goals and objectives.

- Troubleshoot and resolve issues related to the performance, functionality, and security of the ServiceNow applications and modules and implement preventive measures to avoid future incidents.

- Provide technical guidance and mentorship to junior developers and support staff and conduct code reviews and quality assurance checks.

- Stay updated on the latest features and developments of the ServiceNow platform and incorporate them into the existing and new solutions following the ServiceNow best practices and standards.

- Document the design, development, testing, and deployment processes for ServiceNow applications and modules and maintain the configuration management and version control of the code and scripts.

- Provide design, planning, implementation, and development support across the ServiceNow platform.

- Advise where out-of-the-box functionality can achieve a desired outcome instead of resorting to customization and provide feedback to stakeholders regarding alternative options and approaches.

- Provide high-level estimations and guidance for the breakdown of work into features, epics, and stories, including identifying the need for technical spikes.

- Create working demos and prototypes as necessary prior to full deployment.

- Review existing implementations and provide recommendations and support for design changes to enhance platform operations and performance.

 

Qualifications:

- A CSA (Certified System Administrator) and CAD (Certified Application Developer) certification from ServiceNow.

- At least 5 years of experience in developing solutions on the ServiceNow platform with broad exposure to different modules and applications.

- Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.).

- Strong experience developing forms, reports, dashboards, and complex workflows in the ITSM, ITOM, and ITAM applications.

- Familiarity with User Interface design and User Experience concepts.

- Experience with Employee Center and Catalog development.

- Strong knowledge of ServiceNow scripting languages such as JavaScript, AngularJS, HTML, CSS, XML, and JSON.

- Strong communication skills and the ability to interact effectively with clients and stakeholders.

- A strong team player and collaborator mindset with a willingness to share knowledge and learn from others.

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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