Apply now »

Senior ServiceNow Developer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Role Overview:We are looking for a Platform Analytics Specialist to lead analytics and reporting initiatives within our ServiceNow environment, supporting healthcare operations and compliance. This role is critical in transforming platform data into actionable insights that improve patient care, operational efficiency, and IT service delivery.Key Responsibilities:Develop and maintain dashboards, reports, and performance metrics using ServiceNow Performance Analytics and Reporting tools.Monitor platform health, usage patterns, and error logs to identify trends and proactively resolve issues.Collaborate with clinical, administrative, and IT teams to define KPIs and reporting requirements aligned with healthcare goals.Support strategic decision-making through data storytelling and visualization.Optimize analytics performance and scalability across modules like ITSM, ITOM, CSM, GRC, and others.Provide training and guidance to stakeholders on interpreting and using analytics tools effectively.Qualifications:5+ years of experience in ServiceNow analytics, reporting, or data visualization.Hands-on experience with Performance Analytics, Metric Frameworks, Report Designer, and Indicators.Excellent communication skills and ability to work cross-functionally with technical and non-technical teams.Preferred Skills:Knowledge of scripting for custom analytics (JavaScript, Glide APIs).Understanding of ITIL processes and healthcare service delivery models 

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

Apply now »