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Service Delivery Manager

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

What will you be responsible for?

  • Manage portfolio programs with very high complexity, strategic priority and/or visibility, system and/or regional priority – typically at an enterprise level.
  • Work with and facilitate processes to accomplish complex program objectives, managing change, and resolving issues that span across project teams and departments by planning, organizing, directing, and supervising program activities in a cost-effective and productive manner to achieve customer satisfaction.
  • Act as the primary point of contact between business/region executive leadership and the resource managers of all IS teams and is responsible for engaging executive leadership and communicating the progress of the program.
  • Influence decisions in partnership with program leadership to ensure work toward common objectives.
  • Ensure projects related to the program are planned and executed in a manner that supports the Providence Mission and supports integration and collaboration across the health system while meeting the organizational objectives.

What would your day look like?

  • Managing backlog in ADO, documenting requirements and working with engineering teams to deliver automation, cloud migration and other infra projects
  • Partner closely with engineering leads and cross-functional disciplines to guide technical projects
  • Focus on communicating and translating non-technical to technical (and vice versa) requirements and discussions
  • Taking care of building, automating, and developing large scale distributed systems from ground up
  • Provide day-to-day execution guidance and support for engineering projects, coordinating efforts across organizations and departments, and helping unblock teams
  • Develop tools and processes to improve engineering productivity

Who are we looking for?

  • Experience managing end-to end execution of complex programs that span multiple engineering teams through the Software or Hardware lifecycle
  • Manage technology programs, defining milestones and success criteria, resource allocation and successful on-time delivery
  • Experience with technologies such as Azure or CRM or Cloud Solutions in dev capacity would be preferred
  • Communicate project status to partners and several important teams around the organization
  • Proactively identify and resolve issues that may impair the team's ability to meet strategic, financial, technical, and customer’s goals
  • Experience understanding technical architecture and design aspects in Infrastructure and Application space
  • Experience managing programs with remote/distributed teams
  • PMP, CSM, CSPO or any other relevant certification in related space will be added advantage.
  • Knowledge or exposure on LEAN, Six Sigma, KANBAN
  • 10 to 14 Yrs. overall experience and more than 6 years in Program mgmt.
  • A bachelor's degree in computer science or information science or related field education/experience

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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