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Service Engineer 1

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

How is this team contributing to the vision of Providence?

Healthcare Intelligence is the pillar that focuses on creating intelligent products within Providence and provides unique opportunities in Product Development, Product Design, Data Engineering, Operations, Data Science, BI Reporting and Data Analytics on cloud stack. We are a group of professionals who work towards enabling decisions that improve patient and caregiver experience.

Now, as we face a new frontier—a changing health care landscape - we are looking for pioneering and compassionate individuals to plan for the next century and who can work on re-imagining the future of care with cutting-edge technologies such as big data, machine learning, artificial intelligence, IoT, and blockchain that enhance patient outcomes and experiences and more importantly, drive a lasting social impact.

About the role

The Data Operations engineer will be working as part of the Data Operations team and provide L1 support across all production applications. He\she will be involved in daily monitoring of all production jobs, troubleshooting, and fixing recurring failures as per the documentation within the SLA timelines and will also be working with the respective stakeholders in troubleshooting new failures. 


What will you be responsible for?

  • Provide Level 1 support for the system within agreed service levels.
  • Monitor the production jobs, collaborating with project team in fixing recurring failures.
  • Perform Basic Azure administration and Application reliability activities based on SOP and Knowledge base articiles.
  • Work with the respective stakeholders in identifying root cause of new failures and fixing them.
  • Identify avenues of process improvements, automation and propose recommendations to the management.

 

Who are we looking for?

•  Bachelor s/equivalent in Engineering

•  Monitoring batch jobs, fixing failures and comfortable in working over shifts

•  Technical knowledge:

  1. Anyone programming/scripting skill like C, C++, Unix shell etc.
  2. Azure administration
  3. Azure DevOps basic concepts
  4. Good SQL knowledge
  5. Basic knowledge in any of Operating systems like windows, linux etc. and databases concepts

•  Strong critical thinking skills, and the ability to think on your feet

•  Ability to adapt quickly, and maintain a positive attitude

•  Excellent verbal and written communication skills

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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