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Service Engineer 2

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Organization Background:

The Technology Engineering and Ops team provides foundational infrastructure of Cloud Services, Network Connectivity, Data Center Hosting, Voice, Collaboration Applications, and End User Computing enables our caregivers, patients, physicians, and Community Technology partners to achieve our mission. We drive Cloud migrations, Network modernization and infra modernization across the company.

What will you be responsible for?

  • Package, repackage, and customize applications using MSI, MSIX, App-V, and EXE formats
  • Create and maintain deployment packages for Windows 10/11 environments
  • Perform application compatibility testing and remediation
  • Develop and maintain PowerShell and Python scripts for automation, installation, detection, remediation, and reporting
  • Integrate application packages with Microsoft Intune, SCCM (MECM), and Azure AD
  • Manage application lifecycle including versioning, updates, patching, and retirement
  • Troubleshoot installation, deployment, and runtime issues
  • Work closely with infrastructure, security, and desktop teams to ensure compliance
  • Maintain documentation, packaging standards, and best practices
  • Support VDI and virtualized environments (e.g., Citrix, VMware, Azure Virtual Desktop)
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  • Required Skills & Qualifications
  • 3+ years of experience in Application Packaging
  • Strong hands-on experience with PowerShell scripting (mandatory)
  • Basic to intermediate experience with Python scripting
  • Experience with MSI/MSIX packaging tools (Advanced Installer, InstallShield, Wise, Flexera, etc.)
  • Knowledge of Windows Installer technology, registry, services, and file system
  • Experience with MECM/SCCM and Intune application deployment
  • Understanding of modern workplace concepts (Zero Trust, device-based deployment, cloud management)
  • Familiarity with CI/CD concepts for packaging automation
  • Knowledge of application security and vulnerability remediation
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  • Preferred Skills
  • Experience with App Attach / MSIX App Attach
  • Exposure to DevOps pipelines (Azure DevOps, GitHub Actions)
  • Knowledge of VDI environments
  • ITIL process awareness and Ability to effectively communicate and excellent interpersonal skills
  • Experience working in Agile/sprints.
  • Having knowledge/experience in endpoint related technologies like Active Directory/GPO/MDM/MAM/Imaging is added advantage.
  • Bachelor’s degree in computer science, Business Management, or IS

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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