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Service Engineer 2

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

ServiceNow Developer (ITSM + Employee Center Pro)

Experience: 2–5 Years
Location: Hyderabad (or specify location)

Job Summary

We are looking for a skilled and motivated ServiceNow Developer with hands-on experience in ITSM and Employee Center Pro, along with exposure to Service Operations Workspace. The ideal candidate will be responsible for designing, developing, and implementing ServiceNow solutions that enhance business processes and user experience.

Key Responsibilities

  • Design, develop, and implement solutions on the ServiceNow platform
  • Configure and customize ITSM modules (Incident, Problem, Change, Request Management)
  • Develop and maintain Employee Center Pro (EC Pro) portals and experiences
  • Work with Service Operations Workspace (SOW) to enhance agent productivity
  • Create and customize workflows, business rules, client scripts, UI policies, and catalog items
  • Integrate ServiceNow with third-party systems using REST/SOAP APIs
  • Collaborate with cross-functional teams to gather requirements and deliver scalable solutions
  • Troubleshoot and resolve platform issues, ensuring optimal performance
  • Follow best practices in ServiceNow development and governance

Required Skills

  • 2–5 years of hands-on experience in ServiceNow development
  • Strong expertise in ITSM modules
  • Experience with Employee Center Pro (EC Pro)
  • Familiarity with Service Operations Workspace (SOW)
  • Good knowledge of JavaScript, Glide APIs, and ServiceNow scripting
  • Experience in UI Builder and Service Portal customization
  • Exposure to integrations (REST/SOAP)
  • Understanding of ServiceNow data model and architecture

Preferred Qualifications

  • ServiceNow certifications (CSA / CAD / CIS-ITSM) are a plus
  • Experience in Agile/Scrum environments
  • Strong problem-solving and communication skills

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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