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Service Engineer 2

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Organization Background:

The Cloud Engineering and Ops team drives cloud migrations, engineering and OnPrem hosting, compute, storage data protection, data engineering for the Technology, Engineering & Operations organization. We support OnPrem and Azure cloud infra running Windows, Linux VM’s and SQL, Oracle databases.

 

What will you be responsible for?

  • End to end management of MEMCM Server Patching
  • Able to handle First Point escalations and Process Escalations
  • Error resolutions and RCA for Major Incidents
  • Troubleshooting Patch Failure Issues
  • Creating, deploying, and troubleshooting Configuration Items in MEMCM
  • Good understanding of Vulnerability Management using Rapid7

What would your day look like?

  • Deploying Windows and Third-Party Patches on servers using MEMCM
  • Troubleshooting Server Patching issues
  • Explore and architect Cloud patching solutions (AUM, Azure Arc etc)
  • Root cause Analysis for MIs
  • Drive Get Current and Stay Current Initiatives
  • Good knowledge in Scripting like PowerShell or Python.
  • Good knowledge in Azure.
  • Deploy and remediate identified vulnerabilities.

 

Who are we looking for?

  • 3-5 years of experience in managing enterprise patching, vulnerability management and Monitoring
  • Hands-on experience in latest branch (MEMCM 1906/1910/2010/2103) of SCCM
  • Fair understanding of MEMCM architecture, including configuration files.
  • Good knowledge in Vulnerability manageability process and implementation
  • Hands-on experience in Application deployment, Patch Management, Software metering, Task Sequencing, etc.
  • Troubleshoot and support MEMCM Platform and associated topologies on Windows operating systems.
  • Ability to work in ambiguous work environment with global team setup
  • Experience working in feature crew model, knowledge of Agile framework

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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