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Service Engineer 2

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Job Description – ServiceNow Developer (ITSM, Employee Center Pro & ITAM)

Role: ServiceNow Developer

Experience: 3–6 Years

Location: Hyderabad / Hybrid

Job Type: Full-Time

Job Summary

We are looking for a skilled and motivated ServiceNow Developer with hands-on experience in ITSM, Employee Center Pro, and ITAM modules. The ideal candidate should have strong expertise in ServiceNow development, integrations, workflows, catalog development, and platform customization. The candidate will work closely with business stakeholders, architects, and cross-functional teams to design and implement scalable ServiceNow solutions.

Key Responsibilities

  • Develop, configure, and customize ServiceNow applications and modules.
  • Implement and support ITSM processes including Incident, Problem, Change, Request, and Knowledge Management.
  • Design and enhance Employee Center Pro portals, widgets, and user experiences.
  • Configure and maintain ITAM functionalities including Asset Management and CMDB integrations.
  • Develop Service Catalog items, workflows, Flow Designer solutions, UI Policies, Business Rules, Client Scripts, and Script Includes.
  • Build and maintain integrations using REST/SOAP APIs.
  • Participate in platform upgrades, patching, and release management activities.
  • Troubleshoot platform issues and provide performance optimization recommendations.
  • Collaborate with stakeholders to gather requirements and translate them into technical solutions.
  • Follow ServiceNow best practices and development standards.

Required Skills

  • 3–6 years of hands-on experience in ServiceNow development.
  • Strong experience in:
    • ITSM
    • Employee Center Pro
    • ITAM
  • Good knowledge of:
    • JavaScript
    • Glide APIs
    • Flow Designer
    • IntegrationHub
    • Service Portal / UI Builder
  • Hands-on experience with REST and SOAP integrations.
  • Experience in CMDB, Discovery, and Asset Management concepts.
  • Knowledge of ACLs, Data Policies, UI Policies, Client Scripts, and Business Rules.
  • Familiarity with Agile/Scrum methodologies.
  • Strong analytical and problem-solving skills.

Preferred Qualifications

  • ServiceNow Certified System Administrator (CSA) – Preferred
  • ServiceNow Certified Application Developer (CAD) – Good to have
  • ITSM/ITAM certifications – Added advantagels
  • Excellent communication and stakeholder management skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Strong ownership and proactive attitude.

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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