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Service Engineer 2

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Job Description – ServiceNow IRM Developer

Experience

2–5 Years

Location

Hyderabad

Job Type

Full-Time

Role Summary

We are looking for a skilled ServiceNow IRM Developer with hands-on experience in IRM/GRC modules to develop, customize, and support enterprise risk and compliance solutions on the ServiceNow platform. The ideal candidate should have strong technical expertise in ServiceNow development along with a good understanding of risk, audit, and compliance processes.

Key Responsibilities

  • Develop, configure, and support ServiceNow IRM (Integrated Risk Management/GRC) modules including:
    • Risk Management
    • Policy & Compliance
    • Audit Management
    • Vendor Risk Management
  • Customize workflows, Business Rules, Client Scripts, UI Policies, and UI components.
  • Build and maintain integrations using REST/SOAP APIs and IntegrationHub.
  • Create dashboards, reports, and risk metrics for compliance and governance tracking.
  • Collaborate with business and functional teams to gather and analyze requirements.
  • Support platform enhancements, defect fixes, and production issues.
  • Participate in instance upgrades, testing, and deployment activities.
  • Follow ServiceNow development best practices and coding standards.

Required Skills

  • 2–5 years of hands-on ServiceNow development experience.
  • Experience working on ServiceNow IRM / GRC modules.
  • Strong experience in:
    • JavaScript
    • Business Rules
    • Client Scripts
    • Script Includes
    • Flow Designer / Workflows
  • Basic understanding of REST/SOAP APIs and integrations.
  • Understanding of risk, compliance, and audit management concepts.
  • Good analytical and troubleshooting skills.

Good to Have

  • ServiceNow CSA / CAD certifications.
  • Exposure to ITSM modules.
  • Experience with IntegrationHub.
  • Knowledge of Agile/Scrum methodologies.

Educational Qualification

  • Bachelor’s degree in Computer Science, Information Technology, or related field.

Soft Skills

  • Good communication and stakeholder interaction skills.
  • Strong problem-solving and analytical ability.
  • Team player with proactive attitude.

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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