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Service Engineer 2

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Job Description – ServiceNow Developer (HRSD, Employee Workflows & Employee Center Pro)

Experience

3–6 Years

Location

Hyderabad

Work Mode

Work from Office

Job Type

Full-Time

Role Summary

We are looking for a skilled ServiceNow Developer with hands-on experience in HRSD, Employee Workflows, and Employee Center Pro modules. The ideal candidate should have strong expertise in ServiceNow development, customization, integrations, and employee experience solutions on the ServiceNow platform.

The candidate will work closely with cross-functional teams to deliver scalable HR and employee workflow solutions while ensuring platform best practices and high-quality implementations.

Key Responsibilities

  • Develop, configure, and customize ServiceNow HRSD and Employee Workflows solutions.
  • Design and enhance Employee Center Pro portals and employee self-service experiences.
  • Configure HR Case Management, Lifecycle Events, Knowledge Management, and Employee Journeys.
  • Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and Flow Designer workflows.
  • Build and support integrations using REST/SOAP APIs and IntegrationHub.
  • Customize Service Portal/UI Builder components and widgets as per business requirements.
  • Collaborate with business stakeholders and functional teams to gather requirements and implement solutions.
  • Support platform enhancements, defect fixes, upgrades, and production support activities.
  • Follow ServiceNow development best practices and coding standards.

Required Skills

  • 3–6 years of hands-on experience in ServiceNow development.
  • Strong experience in:
    • HRSD
    • Employee Workflows
    • Employee Center Pro
  • Good knowledge of:
    • JavaScript
    • Glide APIs
    • Flow Designer
    • Service Portal / UI Builder
    • IntegrationHub
  • Experience with REST/SOAP integrations.
  • Good understanding of HR processes and employee lifecycle management.
  • Strong debugging, analytical, and problem-solving skills.

Preferred Qualifications

  • ServiceNow CSA certification preferred.
  • CAD certification is a plus.
  • HRSD implementation experience is an added advantage.
  • Exposure to Agile/Scrum methodologies.

Educational Qualification

  • Bachelor’s degree in Computer Science, Information Technology, or related field.

Soft Skills

  • Good communication and stakeholder management skills.
  • Strong team collaboration and proactive attitude.
  • Ability to work independently in a fast-paced environment.

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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