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Service Engineer 2

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

ServiceNow Developer

Position Overview

The ServiceNow Developer will play a critical role in designing, developing, and implementing scalable solutions across the ServiceNow platform, with a strong focus on Now Assist, Moveworks, Employeeworks, employee experience, and platform automation. This role requires hands-on ServiceNow coding experience, strong scripting capability, and the ability to build intelligent digital workflows, integrations, portals, and AI-enabled experiences that improve productivity, service delivery, and caregiver/user experience.

Key Responsibilities

  • Design, develop, and maintain custom applications, workflows, scripts, and automation on the ServiceNow platform.
  • Build and enhance AI-enabled experiences using Now Assist capabilities, including use cases that improve self-service, agent productivity, knowledge discovery, and workflow efficiency.
  • Support Moveworks and Employeeworks integrations and experiences to improve employee service delivery, conversational support, and end-user engagement.
  • Develop ServiceNow solutions using JavaScript, Glide APIs, Script Includes, Business Rules, Client Scripts, UI Policies, Flow Designer, IntegrationHub, and REST/SOAP integrations.
  • Create and enhance employee-facing experiences through Service Portal, Employee Center, catalog items, knowledge workflows, and guided service journeys.
  • Implement and configure ServiceNow modules such as ITSM, ITOM, IntegrationHub, Employee Center, and AI-driven workflow capabilities.
  • Collaborate with product owners, architects, business stakeholders, and platform teams to convert requirements into secure, scalable, and maintainable technical solutions.
  • Troubleshoot, optimize, and document ServiceNow solutions, integrations, AI use cases, and platform customizations.

Required Skills & Qualifications

  • Proven hands-on experience as a ServiceNow Developer with strong coding expertise on the ServiceNow platform.
  • Advanced JavaScript skills with practical experience in GlideRecord, GlideAjax, Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, and Flow Designer.
  • Experience with Now Assist, AI-enabled workflows, virtual agent/conversational experiences, or intelligent automation use cases is highly desirable.
  • Working knowledge of Moveworks and Employeeworks integrations, employee experience platforms, or enterprise conversational support solutions.
  • Strong proficiency in IntegrationHub, REST/SOAP APIs, scripted integrations, data transformations, and external system connectivity.
  • Solid development experience with Service Portal, Employee Center, catalog items, knowledge workflows, and user experience customization.
  • Ability to translate business requirements into clean technical designs, reusable components, and maintainable platform solutions.
  • Excellent problem-solving, communication, documentation, and collaboration skills.
  • Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.

Preferred Certifications

  • ServiceNow Certified Application Developer
  • ServiceNow Certified System Administrator

 

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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