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Service Engineer Server Operations

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

 

 

Key Responsibilities:

  • Administer Windows Servers in Production, Development, and Test environments, managing both physical and virtual servers (Dell, HP, IBM).
  • Perform patch management using SCCM for Windows Servers, ensuring timely installation of patches and resolving boot or patch-related issues.
  • Troubleshoot server performance issues such as memory utilization, CPU usage, disk space, service failures, and handle escalation of critical incidents as needed.
  • Manage and troubleshoot Active Directory (AD) including user accounts, access management, Group Policies, and domain login issues.
  • Participate in server lifecycle management: OS installation, patching, application setup, backup, and security hardening for physical and virtual servers.
  • Automate day-to-day tasks using PowerShell scripting, streamlining operations and improving overall efficiency.
  • Collaborate with cross-functional teams to ensure effective resolution of server hardware issues, RDP connection problems, and backup failures.
  • Document technical procedures by creating and maintaining technical documentation (“Tech Docs” and “Process Docs”) to support team members in daily tasks.
  • Work on ITIL-based processes for Incidents, Changes, and Problem Management, ensuring SLA compliance in daily operational tasks.
  • Collaborate on Root Cause Analysis (RCA) for major incidents, and work with senior team members for long-term problem resolution.

Requirements:

  • 1-3 years of experience in Windows Server administration, including troubleshooting server performance and system issues.
  • Proficiency in Active Directory management, including user accounts, permissions, and Group Policies.
  • Hands-on experience in patch management using SCCM.
  • Experience with server hardware troubleshooting and remote management tools like HP iLO, Dell iDRAC, etc.
  • Familiarity with ITIL processes and Service Management (Incidents, Changes, Problems).
  • PowerShell scripting skills to automate routine administrative tasks.
  • Basic knowledge of backup systems, RDP troubleshooting, and server security practices.

Key Skills:

  • Windows Server Administration
  • Active Directory, Group Policy, DNS, DHCP
  • SCCM for patching and remediation
  • PowerShell scripting for automation
  • Incident and Change Management (ITIL)
  • Troubleshooting of server performance issues, backup systems, and hardware

Certifications (Preferred):

  • Microsoft Certifications: MCSA or equivalent certifications in Windows Server administration.
  • ITIL Certification: Knowledge of ITIL principles and best practices.
  • Scripting/Automation Certifications: PowerShell or related scripting certifications are an advantage.

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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