Apply now »

Service Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Job Title: Sr. Service Engineer -Exchange

Location: Hyderabad Job Type: [Full-time] Department: ESI Reports To: IT Manager

Job Summary:

We are looking for a skilled Exchange Engineer to design, implement, and manage Microsoft Exchange infrastructure within our organization. The ideal candidate will have expertise in Exchange Server administration, Microsoft 365 integration, hybrid environments, and email security. This role requires a proactive approach to optimizing email services while ensuring security, compliance, and high availability.

Key Responsibilities:

  • Support Microsoft Exchange environments, including on-premises, hybrid, and Exchange Online deployments.
  • Manage email security, spam filtering, and threat protection solutions.
  • Monitor and troubleshoot Exchange-related issues, ensuring optimal performance and availability.
  • Implement governance policies, security settings, and compliance controls for email communication.
  • Support and maintain Exchange hybrid configurations, including mail flow, connectors, and hybrid coexistence.
  • Integrate Exchange with Microsoft 365 applications and third-party email solutions.
  • Provide end-user support, training, and best practices for email management and security.
  • Monitor service health, performance, and capacity planning for Exchange environments.
  • Collaborate with IT security teams to implement email encryption, data loss prevention (DLP), and retention policies.
  • Stay up to date with Exchange updates, new features, and industry best practices.

Required Qualifications:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Proven experience managing and supporting Microsoft Exchange in an enterprise environment.
  • Expertise in Exchange Server 2016/2019 and Exchange Online.
  • Strong understanding of Microsoft 365, including Azure AD, Intune, and Security & Compliance features.
  • Experience with PowerShell scripting for automation and administration.
  • Knowledge of networking concepts such as SMTP, DNS, SPF, DKIM, and DMARC.
  • Familiarity with email archiving, backup solutions, and disaster recovery strategies.
  • Excellent problem-solving skills and ability to work in a fast-paced environment.
  • Strong communication skills and ability to train and support end-users.

Preferred Qualifications:

  • Microsoft certifications such as MS-203: Microsoft 365 Messaging or Microsoft 365 Certified: Enterprise Administrator Expert.
  • Experience with third-party email security solutions (e.g., Proofpoint, Mimecast, Barracuda, Cisco).
  • Background in ITIL practices and service management.
  • Experience working in hybrid cloud/on-premises environments.

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

Apply now »