Apply now »

Service Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

 

Job Title: Sr. Service Engineer - Teams 

Location: [Hyderabad] Job Type: [Full-time/Contract] Department: ESI Reports To: IT Manager

Job Summary:

We are looking for a skilled Teams Engineer to design, implement, and manage Microsoft Teams infrastructure within our organization. The ideal candidate will have expertise in Microsoft Teams administration, integration with Microsoft 365, voice and telephony solutions, and end-user support. This role requires a proactive approach to improving communication and collaboration experiences while ensuring security and compliance.

Key Responsibilities:

  • Support Microsoft Teams, including chat, collaboration, telephony, and integrations.
  • Support and manage Microsoft Teams Phone System, Direct Routing, and Calling Plans.
  • Troubleshoot and resolve Teams-related issues, including connectivity, performance, and user experience concerns.
  • Integrate Teams with Microsoft 365 applications (SharePoint, OneDrive, Outlook) and third-party tools.
  • Implement governance policies, security settings, and compliance controls within Teams.
  • Provide end-user training, documentation, and best practices to enhance adoption.
  • Monitor Teams service health and performance, responding to incidents and escalations.
  • Collaborate with IT security teams to ensure Teams environments align with organizational security policies.
  • Manage Teams Rooms deployments and collaboration hardware (e.g., conferencing devices, headsets, cameras).
  • Stay up to date with Microsoft Teams updates, new features, and industry best practices.

Required Qualifications:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Proven experience managing and supporting Microsoft Teams in an enterprise environment.
  • Expertise in Microsoft Teams Phone System, Direct Routing, and voice/video conferencing solutions.
  • Strong understanding of Microsoft 365, including Azure AD, Exchange Online, SharePoint, and OneDrive.
  • Experience with PowerShell scripting for automation and administration.
  • Knowledge of networking concepts such as QoS, firewall rules, and SIP protocols for Teams telephony.
  • Familiarity with Microsoft Teams Rooms, device management, and hardware troubleshooting.
  • Excellent problem-solving skills and ability to work in a fast-paced environment.
  • Strong communication skills and ability to train and support end-users.

Preferred Qualifications:

  • Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Voice Engineer Expert.
  • Experience with third-party integrations, bots, and Teams App development.
  • Background in ITIL practices and service management.
  • Experience working in hybrid cloud/on-premises environments.

 

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

Apply now »