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Service Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Job Title: Sr. Service Engineer - SharePoint Online 

Location: [Hyderabad] Job Type: [Full-time/Contract] Department: ESI Reports To: IT Manager

Job Summary:

We are looking for a skilled SharePoint Online Engineer to design, implement, and manage Microsoft SharePoint Online solutions within our organization. The ideal candidate will have expertise in SharePoint administration, integration with Microsoft 365, governance, security, and end-user support. This role requires a proactive approach to optimizing document management, collaboration, and workflow automation.

Key Responsibilities:

  • Design, configure, and maintain SharePoint Online environments, including sites, libraries, lists, and permissions.
  • Implement governance policies, security settings, and compliance controls for SharePoint Online.
  • Develop and maintain workflows, automation, and integrations using Power Automate, Power Apps, and SharePoint Framework (SPFx).
  • Troubleshoot and resolve SharePoint-related issues, including performance optimization and user access concerns.
  • Integrate SharePoint Online with Microsoft 365 applications (Teams, OneDrive, Outlook) and third-party tools.
  • Provide end-user training, documentation, and best practices to enhance SharePoint adoption.
  • Monitor SharePoint service health and performance, responding to incidents and escalations.
  • Collaborate with IT security teams to implement data loss prevention (DLP), retention policies, and access controls.
  • Stay up to date with SharePoint Online updates, new features, and industry best practices.

Required Qualifications:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Proven experience managing and supporting SharePoint Online in an enterprise environment.
  • Expertise in SharePoint administration, permissions management, and content lifecycle management.
  • Strong understanding of Microsoft 365, including Azure AD, Exchange Online, and Microsoft Teams.
  • Experience with PowerShell scripting for automation and administration.
  • Knowledge of SharePoint Framework (SPFx), Power Automate, and Power Apps development.
  • Familiarity with site migrations, SharePoint Online security, and compliance best practices.
  • Excellent problem-solving skills and ability to work in a fast-paced environment.
  • Strong communication skills and ability to train and support end-users.

Preferred Qualifications:

  • Microsoft certifications such as MS-040: Managing Microsoft SharePoint and OneDrive or Microsoft 365 Certified: Teamwork Administrator Associate.
  • Experience with third-party SharePoint migration and backup tools (e.g., ShareGate, Metalogix, AvePoint).
  • Background in ITIL practices and service management.
  • Experience working in hybrid SharePoint environments.

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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