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ServiceNow Developer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

The ServiceNow ITOM Developer is responsible for developing, configuring, and maintaining the ServiceNow IT Operations Management (ITOM) applications. This includes Discovery, Event Management, Service Mapping, and Agent Client Collector. The ITOM Developer will collaborate with the IT Service Management team and stakeholders to ensure accurate and up-to-date ITOM data, effectively integrated with other ServiceNow and external systems.

Responsibilities:

  • Develop, configure, and manage ITOM schedules, credentials, patterns, probes, sensors, MID servers, event sources, connectors, service maps, and agents.
  • Monitor and troubleshoot ITOM performance issues and errors.
  • Validate and reconcile ITOM data with the Configuration Management Database (CMDB) and other data sources.
  • Identify and resolve ITOM conflicts, duplicates, and orphaned records.
  • Implement and enforce ITOM best practices, standards, and policies.
  • Provide technical support and guidance to ITOM users and stakeholders.
  • Create and maintain ITOM documentation, reports, and dashboards.
  • Collaborate with other ServiceNow administrators and developers to integrate ITOM with other ServiceNow applications and modules such as ITSM, ITAM, Security Operations, etc.
  • Use APIs and Integration Hub to connect ITOM with external systems such as monitoring tools, cloud platforms, automation tools, etc.
  • Stay updated on the latest ServiceNow ITOM features, enhancements, and updates.

Qualifications:

  • Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
  • At least 3 years of experience as a ServiceNow ITOM Developer or in a similar role.
  • ServiceNow Certified System Administrator (CSA) certification preferred.
  • Strong knowledge of ServiceNow ITOM architecture, components, and functionality.
  • Proficient in ServiceNow scripting languages such as JavaScript, PowerShell, and Shell.
  • Experience with ServiceNow CMDB, ITSM, ITAM, and other ServiceNow applications and modules.
  • Experience with IT infrastructure and asset discovery tools such as SCCM.
  • Experience with IT event management and service mapping tools such as SolarWinds.
  • Experience with ServiceNow Agent Client Collector and agent deployment and configuration.
  • Experience with APIs and Integration Hub for data exchange and automation.
  • Excellent troubleshooting, problem-solving, and analytical skills.
  • Strong communication and collaboration skills.

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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