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Solution Architect-Principal Software Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Job Title: ServiceNow Solution Architect  

 

Position Summary: 

We are looking for a seasoned ServiceNow Solution Architect and act as a trusted advisor to clients and stakeholders who can shape a multi-year ServiceNow roadmap, design and implement ServiceNow solutions. This role requires deep expertise in the ServiceNow platform and a strong understanding of client Management and Consulting. The architect will play a critical role in modernizing IT services, improving operational efficiency, and ensuring regulatory compliance across the organization. 

 

Key Responsibilities: 

Platform Expertise: 

  • Architect and implement solutions across ServiceNow modules including ITSM, ITAM, ITOM, SPM, GRC, CSM, and NowAssist, with a focus on healthcare workflows and compliance. 

Architectural & Solution Design: 

  • Design scalable, secure, and extensible ServiceNow architectures. 

  • Make strategic decisions on scoped vs. global applications, data models, and integrations. 

  • Ensure alignment with healthcare IT standards and interoperability requirements. 

Scripting & Development: 

  • Develop and maintain custom scripts using JavaScript, Glide APIs, Script Includes, UI Policies, and Business Rules. 

  • Ensure code quality and adherence to healthcare data governance policies. 

Integrations & APIs: 

  • Integrate ServiceNow with Electronic Health Record (EHR) systems, clinical applications, and third-party healthcare platforms using REST, SOAP, Graph APIs, Integration Hub, and MID Server. 

  • Manage secure data exchange formats (JSON, XML, YAML) and ensure PHI protection. 

User Interface / UX: 

  • Build intuitive Service Portals, Workspaces, and mobile interfaces for clinical and administrative users. 

  • Enhance user experience with responsive design and accessibility standards. 

Analytics & Monitoring: 

  • Develop dashboards and reports to monitor IT performance, incident trends, and compliance metrics. 

  • Implement proactive error logging and troubleshooting for critical healthcare systems. 

Leadership & Communication: 

  • Provide technical leadership and mentorship to development teams. 

  • Collaborate with clinical, administrative, and compliance stakeholders to gather requirements and deliver solutions. 

  • Own delivery outcomes and ensure alignment with healthcare transformation goals. 

 

Qualifications: 

  • Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field. 

  • 13+ years of experience in ServiceNow development and architecture, preferably in healthcare environments. 

  • Strong understanding of healthcare IT standards (e.g., HL7, FHIR), HIPAA compliance, and patient data security. 

  • ServiceNow certifications (e.g., CSA, CAD, CIS) are highly desirable. 

  • Excellent communication and stakeholder engagement skills. 

 

Preferred Skills: 

  • Experience with EHR systems (e.g., Epic, Cerner) and healthcare workflows. 

  • Familiarity with Agile and DevOps practices in healthcare IT. 

  • Knowledge of cloud platforms (AWS, Azure) and their integration with ServiceNow 

 

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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