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Sr Manager - Network Services

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 120,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 52 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US. 

Providence India was established to bring to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation for Improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.

Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Organization Background:

The Technology Engineering and Ops team provides foundational infrastructure of Cloud Services, Network Connectivity, Data Center Hosting, Voice, Collaboration Applications, and End User Computing enables our caregivers, patients, physicians, and Community Technology partners to achieve our mission. We drive Cloud migrations, Network modernization and infra modernization across the company.

What will you be responsible for?

  • Build, grow, and nurture a team of talented developers working network modernization
  • Work as a key member of a tight knit leadership team to create a high performing team that will drive necessary change and leadership, in a consistent way, throughout the organization
  • Ensure production solutions are reliable, resilient, secure and effective and that implemented solutions are continuously monitored and documented.
  • Establish operational foundations, defining metrics and KPIs to drive governance, quality, and efficiency.  Influence and improve existing processes through innovation and operational change
  • Be a thought leader in identifying opportunities and drive automation to improve service health, manageability and reliability

What would your day look like?

  • Effectively build relationships with business, management, and other stakeholders through positive interaction and problem identification and resolution to enable business teams to focus on driving their business and IS to run all the IS services
  • Work closely with the Product Groups to deploy pre-released software, to provide timely feedback, and to drive improvements into the products.
  • Drive multiple projects and stakeholder management, reporting & dashboards

Who are we looking for?

  • 10+ years of leadership experience, leading technical teams in a complex and fast paced environment.
  • Must have delivery experience in leading large enterprise development projects with a product development background.
  • Proven ability to diagnose and troubleshoot technical issues required, to make decisions and perform complex problem-solving activities under pressure.
  • Managing network engineering legacy and cloud.
  • Engineering and operational knowledge of network monitoring tools.
  • Working knowledge of managing and delivering services through Azure DevOps and Agile methodologies
  • Demonstrable capabilities around strong use of automation and infrastructure as a code approach to drive scalability and consistency
  • Focus on end user experience
  • Strong knowledge of Power BI and advanced analytics/reporting tools
  • App Dev Principles and Experience, REST APIs, JSON
  • Must have understanding on Cloud Strategy, Infrastructure as a code and agile methodology.
  • Bachelor's Degree in computer science, engineering or similar field

At Providence, we not only acknowledge differences but also honor it. We appreciate differences related to the following factors but not limited to background, education, gender, age, generation, religious background, ability, technical skills in all our employment related opportunities.

Health is a human right