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Sr Patch and Performance Engg

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

How is this team contributing to vision of Providence?

We, at Enterprise Services, the healthcare consulting and services arm of Providence India, help build technology solutions that modernize and simplify each step of the healthcare delivery process. And we do that by putting the patient and the provider at the center of everything we do. Using the most promising and practical ideas, combined with the experience and expertise from people from the healthcare industry, we are creating experiences that work for care facilities, their patients and move us ahead on our mission of “Health for a better world “.

What will you be responsible for?

  • Installs user applications on XenApp and XenDesktop, publishes applications, and creates new user groups for applications.
  • Assist configuring active directory group policies and Citrix policies.
  • Assist in designs and constructs Citrix infrastructure.
  • Installs, configures, upgrades, and maintains Citrix Xenserver, Xen Application, Xen Desktop, Provisioning, Licensing, Terminal Servers, Storefront, Netscaler (Citrix vpx).
  • Builds and maintains test farm, production farm, and disaster recovery environment.
  • Builds hardware replacements.
  • Supports vendor and departments in application upgrades.  Tracks Citrix and terminal server licenses.
  • Performs monitoring, alerting, reporting, and trending.  Monitors and assists with the proactive identification and resolution of problems. Assists with the collection of data and establishing facts in order to determine the cause of these problems. 
  • Performs preventative maintenance while providing maximum availability.  This includes patching, updates, and/or configuration changes.
  • Ability to work with other virtualization platforms such as VMWare Horizon and Azure VDI.
  • May be required to be on call or scheduled to work outside of normal business hours.
  • Participates in the change control process, as required.
  • Performs advanced troubleshooting and issue resolution.
  • Knowledge of Microsoft Windows platforms, Active Directory, Citrix Active Directory, DNS and GPO.
  • Strong knowledge of Citrix ADC/NetScaler Secure Gateway

Who are we looking for?

  • 3-5 years of experience with strong technical depth in Citrix virtual desktops, VMware, and Windows Operating Systems.
  • Hands on experience with Virtualization technology, Active directory and domain, database connections, terminal servers, Citrix Xen app, Xen desktop, farms, Zones, IIS, Security, Certificates Group Policy, Citrix policy, Citrix workload and balancing, Networking and Xen Server Host (operations, functionality, and clustering).
  • Thin Client using Virtual Desktop Interface Technology
  • Detail-oriented, and able to handle multiple tasks and heavy workloads efficiently.
  • Experience in several of the following areas: Scripting, PowerShell, Active Directory, Group Policy, SCCM, Certificates (PKI), Application configurations
  • Knowledge of networking fundamentals, including DNS, TCP/IP, 802.1q tagging, routing protocols preferred.
  • Bachelor’s degree in computer engineering, Computer Science, Mathematics, Engineering or equivalent education/experience.

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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