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Sr. Engineering Program Manager

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Overview of Providence:

At Providence, we use our voice to advocate for vulnerable populations and needed reforms in health care. We pursue innovative ways to transform health care by keeping people healthy, and making our services more convenient, accessible and affordable for all. In an increasingly uncertain world, we are committed to high-quality, compassionate health care for everyone—regardless of coverage or ability to pay. We help people and communities’ benefit from the best health care model for the future—today.

 

Together, our 119,000-plus caregivers/employees serve in 51 hospitals, more than 1000 clinics and a comprehensive range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington in United States.

 

Providence Information Service (commonly known as Information technology) is aimed to digitally enable our vision of Health for a better world. We make use of multiple technological stack spread across Microsoft, Oracle, JAVA, Python and many new open sources.

 

Providence Global Centre recently launched in Hyderabad, India as Global Capability Centre for Providence looking to leverage the India talent to help meet our global vision and scale our Information Services and products to the world of Cloud.

 

Job Responsibilities

 

The ServiceNow lead developer will be responsible to partner with the ServiceNow business analyst and development team to transform the requirements into a viable solution.

 

Experience 6-8 years.

 

Responsibilities

  • 6-8 years’ experience in ServiceNow Product suites in developing and designing solutions in Service Operations Workspace, Employee Center (EC) Pro, ITSM, Service Request fulfillments, Mobile Solutions, and Service Portfolio Management (SPM).
  • End-to-End Project Delivery: Proven track record of successfully leading ServiceNow implementation projects from initiation to closure, including requirements gathering, solution design, configuration, testing, deployment, and post-go-live support.
  • Agile and Waterfall Methodologies: Expertise in managing projects using Agile (Scrum, SAFe) and Waterfall methodologies, ensuring timely delivery within scope, budget, and quality standards.
  • Stakeholder Management: Strong ability to engage and align stakeholders, including business leaders, IT teams, and vendors, to drive project success and adoption.
  • Risk and Issue Management: Skilled in identifying, mitigating, and resolving project risks and issues to ensure smooth implementation and minimal disruption.
  • Change Management: Experience in driving organizational change, including user training, communication plans, and adoption strategies for ServiceNow solutions.

 

 

 

 

Skills

  • Proficient in ITOM (CMDB, Discovery, Service Mapping, Event Management, CSDM), ITSM, SPM, Service Request Management, Mobile App, and APM.
  • Experienced in leading end-to-end ServiceNow implementations using Agile and Waterfall methodologies.
  • Skilled in aligning business and IT stakeholders to drive project success and adoption.
  • Adept at mitigating risks, resolving issues, and managing organizational change.
  • Expertise in configuring and integrating ServiceNow with third-party systems (APIs, IntegrationHub).
  • Strong ability to analyze and enhance IT/business processes using ServiceNow.
  • Proven track record of leading cross-functional teams and managing vendors.
  • Effective in presenting reports, roadmaps, and business cases to executives.
  • Skilled in leveraging ServiceNow reporting tools for data-driven decisions.
  • Certifications (Preferred): ServiceNow Certified System Administrator, Implementation Specialist, PMP, or ITIL.
  • Proficient in managing project budgets and resource allocation.

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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