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Sr. Engineering Program Manager

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Overview of Providence:

At Providence, we use our voice to advocate for vulnerable populations and needed reforms in health care. We pursue innovative ways to transform health care by keeping people healthy, and making our services more convenient, accessible and affordable for all. In an increasingly uncertain world, we are committed to high-quality, compassionate health care for everyone—regardless of coverage or ability to pay. We help people and communities’ benefit from the best health care model for the future—today.

 

Together, our 119,000-plus caregivers/employees serve in 51 hospitals, more than 1000 clinics and a comprehensive range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington in United States.

 

Providence Information Service (commonly known as Information technology) is aimed to digitally enable our vision of Health for a better world. We make use of multiple technological stack spread across Microsoft, Oracle, JAVA, Python and many new open sources.

 

Providence Global Centre recently launched in Hyderabad, India as Global Capability Centre for Providence looking to leverage the India talent to help meet our global vision and scale our Information Services and products to the world of Cloud.

 

Job Responsibilities

 

The ServiceNow lead developer will be responsible to partner with the ServiceNow business analyst and development team to transform the requirements into a viable solution.

 

Experience 6-9 years.

 

Responsibilities

  • Minimum 6 years of experience working as Business Analyst/ BSA on any one of ITSM, ITOM, SPM, EA(APM) modules in ServiceNow
  • Must have exposure to end to end ITOM(Discovery, Service Mapping, CSDM, Event Management) implementations and well versed with ITOM functionalities.
  • Work with business and IT stakeholders to gather requirements.
  • Familiar won ServiceNow upgrades, Platform performance.
  • Analyze business problems to design and document solutions up front with technical and creative teams
  • During requirements sessions, provide recommendations to streamline and optimize processes and align with the overall Catalog framework.
  • Document full requirements, including form layout, fields, and workflows.
  • Well versed with Agile deliverables of stories, epics, features etc.
  • Expertise in managing product backlogs and reporting
  • Partner with the ServiceNow Application Architect and development team to determine the best technical solution to address the requirements.
  • Perform testing in pre-Prod environments to ensure that the documented requirements are met. Defines test cases and acceptance criteria.
  • Keeps stakeholders informed on request status and timelines.
  • Assist with the development and delivery of end user training.
  • Perform business analyst activities related to the continued growth of the ServiceNow platform, including the deployment of additional modules and functionality.

 

 

Skills

  • Establishes and communicates the project mission and objectives to all stakeholders
  • Significant experience working with ServiceNow applications
  • Collaborate with other teams and pillars on ITSM, ITOM, EA and SPM modules
  • Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application.
  • Effective prioritization, negotiation skills and high energy
  • Excellent communication skills (both written and verbal) with strong presentation and facilitation skills at all levels in the organization (from individual contributor to executive level).
  • Strong interpersonal skills. Ability to build positive relationships with key stakeholders.
  • Strong analytical and problem-solving skills
  • Knowledge on agile methodology.

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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