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Sr. Engineering Program Manager

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

  • ServiceNow Product Manager / Business Analyst (HRSD & Employee Workflows)
    Experience: 6–12 Years
    Location: Hyderabad
    Employment Type: Full-Time
    Job Summary
    We are seeking an experienced ServiceNow Product Manager / Business Analyst with strong domain expertise in HRSD and Employee Workflows. The ideal candidate should have proven experience in driving ServiceNow product initiatives, requirement gathering, stakeholder management, process optimization, and translating business needs into scalable ServiceNow solutions.
    The role requires close collaboration with business stakeholders, HR teams, architects, developers, QA teams, and leadership to deliver high-quality employee experience solutions on the ServiceNow platform.

    Key Responsibilities

    Act as a Product Manager / Business Analyst for ServiceNow HRSD and Employee Workflow initiatives.
    Gather, analyze, and document business requirements, user stories, and functional specifications.
    Conduct workshops and discussions with HR business stakeholders and technical teams.
    Define product roadmap, priorities, and process improvements for employee experience initiatives.
    Drive ServiceNow implementation and enhancement projects across:

    HRSD
    Employee Center
    Employee Lifecycle Events
    Case & Knowledge Management
    Employee Service Delivery Workflows


    Collaborate with development teams to design scalable and user-friendly solutions.
    Ensure alignment between business requirements and ServiceNow capabilities.
    Support sprint planning, backlog grooming, UAT coordination, and release management activities.
    Track KPIs, adoption metrics, and platform performance improvements.
    Coordinate with cross-functional teams for integrations and enterprise workflows.
    Drive continuous improvement and best practices for ServiceNow Employee Experience solutions.


    Required Skills
    Mandatory Skills

    6–12 years of experience in ServiceNow Product Management / Business Analysis roles.
    Strong expertise in:

    HRSD
    Employee Workflows
    Employee Center
    Lifecycle Events


    Experience in requirement gathering, business process mapping, and user story creation.
    Strong understanding of Agile/Scrum methodologies.
    Experience working with ServiceNow platform capabilities and workflows.
    Excellent stakeholder management and communication skills.
    Ability to bridge business and technical teams effectively.
    Knowledge of SDLC and enterprise application delivery lifecycle.


    Optional Skills

    Exposure to:

    ITSM
    ITAM


    Knowledge of enterprise service management processes is an added advantage.


    Preferred Skills

    ServiceNow CSA certification preferred.
    CIS-HRSD certification is a plus.
    Experience with ServiceNow reporting and dashboards.
    Experience in integrations and API-based solutions.
    Understanding of HR operations and employee lifecycle processes.


    Educational Qualification

    Bachelor’s degree in Engineering, Computer Science, Information Technology, or related field.
    MBA or equivalent business qualification is a plus.


    Soft Skills

    Strong analytical and problem-solving skills.
    Excellent presentation and documentation capabilities.
    Strong client-facing and stakeholder management experience.
    Leadership mindset with ability to drive discussions and decision-making.
    Ability to work in fast-paced Agile environments.

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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