Sr. Manager HR Shared Services

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.

Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Education: Bachelor's Degree Human Resources, Business Administration, Legal Studies


Responsibility: Supports the administration of leave programs and policies in accordance with applicable federal, state and municipal leave laws and regulations. • Provides leadership and direction to a multi-disciplinary team that specialize in quality, case auditing, training, escalation responses, departmental knowledge and policy (regulatory, departmental and organizational), and content compliance and auditing for both paid and unpaid leave and accommodation case management. • Manages the performance of team to applicable SLA's, SOP's and compliance with both statutory law and organizational policies/procedures.
• Accountable for talent acquisition, development, retention and performance management. • Establishes and maintains a supportive learning and development culture within the team in an inclusive environment. • Maintains active involvement in the team's work and worfklow distribution, sets key metrics and plans, assigns work and manages individual performance. • Other duties and responsibilities as assigned by leadership.


Skills: Proven ability to work with a diverse group of people, experience with managing remote direct reports is a plus • Excellent written and verbal communication skills, communicating effectively with a wide variety of internal and external business partners. • Strong technology and mathematical skills • Effectively utilizes legal resources to comprehend and interpret legal and medical terminology to make decisions relevant to additional investigation and decision-making on cases. • Detail oriented with documentation, reporting and communications (written and verbal). • Strong conflict management and resolution skills • Ability to manage performance of direct reports in a constructive manner • Ability to deliver and support change management, and also build commitment and acceptance of change


Additional requirement: Experience in : Leave and Disability Case Management in a carrier or self-administered employer environment
Experience in policy and content development and interpretation
Management experience in a related industry or large employer environment preferred

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.