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Sr. Network Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

We are looking for a hands-on SD‑WAN / WAN & Firewall Engineer to support and operate large-scale enterprise network environments spanning campuses, clinics, and hospital locations. This role focuses on day-to-day SD‑WAN and firewall stability, BGP-based routing, internet edge security, incident response, lifecycle management, and automation, with exposure to platforms such as VMware VeloCloud, Cisco SD‑WAN (Viptela), Fortinet Secure SD‑WAN/Firewalls, Aruba EdgeConnect, Palo Alto, or similar technologies.

Key Responsibilities

  • Provide L2 operational support for WAN, SD‑WAN, and firewall services across geographically distributed sites using platforms such as VMware VeloCloud (preferred), Cisco SD‑WAN, Fortinet Secure SD‑WAN/Firewalls, Aruba EdgeConnect, Palo Alto, or equivalent.
  • Participate in On‑Call rotations (including weekends/after hours as required) to restore WAN, internet edge, and firewall-related outages within SLA.
  • Monitor WAN, SD‑WAN, and firewall health using tools such as SolarWinds, VeloCloud Orchestrator, Cisco vManage, FortiManager/FortiAnalyzer, Panorama, and act on performance, stability, and compliance issues.
  • Own internet edge connectivity and security, including site‑to‑site VPNs, NAT, ACLs, firewall policies, and redundancy using dual ISPs and HA designs.
  • Troubleshoot Layer‑3 routing and security issues, including BGP peering, routing convergence, firewall policy behavior, failover, packet loss, latency, jitter, and path selection.
  • Support SD‑WAN overlay/underlay and firewall integration, including tunnel stability, traffic steering, and application‑aware routing and security policies.
  • Drive DPMO and service reliability improvements by identifying recurring WAN/firewall defects and implementing preventive fixes.
  • Execute WAN and firewall Get Well initiatives, including EOL/EOS router and firewall refresh programs.
  • Perform IOS, SD‑WAN edge, and firewall software upgrades, and assist with hardware lifecycle management.
  • Plan and execute maintenance window activities, including WAN cutovers, SD‑WAN turn‑ups, firewall migrations, ISP transitions, and post‑change validation.
  • Create and follow Method of Procedure (MOP) documents and coordinate with ISPs, carriers, firewall vendors, and field engineers.
  • Ensure configuration standardization and compliance across WAN routers, SD‑WAN edges, and firewall platforms.
  • Support incident, problem, and RCA processes, with clear documentation and stakeholder communication.
  • Work closely with LAN, Wireless, Security, Voice, and Service Desk teams to ensure end‑to‑end connectivity and secure application reachability.
  • Identify opportunities to automate WAN, SD‑WAN, and firewall operations using Python, Ansible, or similar tools.

What Would Your Day Look Like?

  • Review WAN/SD‑WAN/firewall dashboards, ISP status, BGP adjacencies, VPN tunnels, and alerts.
  • Handle incidents involving ISP failures, BGP instability, SD‑WAN tunnel drops, firewall policy or NAT issues, and application performance problems.
  • Proactively monitor routing stability, security posture, and failover/path optimization behavior.
  • Work with ISPs, telcos, and site teams to resolve circuit, firewall, and last‑mile issues.
  • Analyze recurring defects and contribute to continuous reliability and security improvements.
  • Execute planned maintenance such as IOS upgrades, SD‑WAN and firewall upgrades, new site turn‑ups, and hardware refreshes.
  • Prepare and execute MOP‑based changes, perform validations, and share post‑change reports.
  • Participate in On‑Call support, providing timely restoration, updates, and RCAs.
  • Develop or enhance automation scripts to reduce manual WAN/SD‑WAN/firewall operational effort.

Who Are We Looking For?

  • Bachelor’s Degree (or equivalent) in Engineering / Technology.
  • 3–6 years of enterprise networking experience, including:
    • 3+ years of hands‑on WAN / SD‑WAN operations
    • Experience with router and firewall lifecycle / EOL‑EOS activities
    • 2+ years of BGP‑based WAN routing
    • Hands‑on exposure to SD‑WAN and firewall platforms such as VMware VeloCloud (preferred), Cisco SD‑WAN, Fortinet, Aruba/Silver Peak, Palo Alto, or similar
  • Strong understanding of WAN and firewall fundamentals: BGP, QoS, NAT, ACLs, IP SLA, VPNs, ISP redundancy, and HA designs.
  • Experience supporting large, distributed enterprise WAN and internet edge environments.
  • Comfortable troubleshooting routing, SD‑WAN overlay/underlay, firewall policy, VPN, ISP, and application path issues.
  • Proactive mindset with ability to identify recurring issues and improve reliability and security.
  • Experience executing planned maintenance, upgrades, and refresh programs.
  • Disciplined approach to configuration standards and documentation.
  • Willingness to participate in On‑Call rotations.
  • Exposure to automation using Python, Ansible, or similar tools is strongly preferred.

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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