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Sr. Security Operations Analyst

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Job Description

IAM Operations Analyst / Engineer

Position Summary

We are seeking an experienced Identity and Access Management (IAM) Operations Analyst to support day-to-day IAM operations across enterprise applications and identity platforms. The role is responsible for user access provisioning and deprovisioning, application access management, Active Directory (AD) and Microsoft Entra ID administration, group management, and ensuring adherence to security, compliance, and operational standards.

 

Key Responsibilities

Application Access Management

  • Process application access requests, modifications, and removals in accordance with approved procedures.
  • Perform user provisioning and deprovisioning across enterprise applications.
  • Validate approvals and ensure appropriate authorization before granting access.
  • Support role-based access control (RBAC) and entitlement management activities.
  • Investigate and resolve access-related incidents and service requests.
  • Maintain accurate records of user access and access changes.

Identity Lifecycle Management

  • Execute Joiner, Mover, and Leaver (JML) processes.
  • Ensure timely onboarding and offboarding of workforce members.
  • Support automated and manual provisioning workflows.
  • Monitor provisioning failures and perform corrective actions.
  • Coordinate with application owners and HR teams to maintain access accuracy.

Active Directory Administration

  • Manage user, group, and service accounts within Active Directory.
  • Create, modify, and remove security groups and distribution groups.
  • Perform password resets, account unlocks, and user account maintenance.
  • Support Group Policy administrative activities as required.
  • Troubleshoot AD operational issues and escalate complex incidents.

Microsoft Entra ID Administration

  • Manage users, groups, licenses, and administrative roles in Microsoft Entra ID.
  • Support identity synchronization and hybrid identity operations.
  • Perform Entra ID group creation, modification, and membership management.
  • Support MFA, Conditional Access, and Privileged Identity Management (PIM) operational activities.
  • Monitor and resolve Entra ID-related incidents and service requests.

Compliance and Governance

  • Participate in periodic access reviews and certification campaigns.
  • Support audit evidence collection and compliance activities.
  • Ensure adherence to security policies, standards, and regulatory requirements.
  • Maintain operational documentation, SOPs, and knowledge articles.
  • Identify process improvement opportunities and automation use cases.

Required Qualifications

  • Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or related field.
  • 3-6 years of experience in IAM Operations, Identity Administration, or Access Management.
  • Hands-on experience with:
    • Active Directory
    • Microsoft Entra ID (Azure AD)
    • User and group administration
    • Identity lifecycle management (JML)
    • Access provisioning and deprovisioning
    • ServiceNow or similar ticketing platforms
  • Strong understanding of RBAC and access governance concepts.
  • Experience working within defined SLAs and operational support environments.

Preferred Qualifications

  • Experience with SailPoint, One Identity, Saviynt, or similar IGA solutions.
  • Experience supporting PAM platforms such as CyberArk or BeyondTrust.
  • Knowledge of MFA, Conditional Access, and PIM.
  • Understanding of SOX, HIPAA, ISO 27001, or other compliance frameworks.
  • Scripting experience using PowerShell for IAM automation.

Key Skills

  • Identity & Access Management
  • Active Directory Administration
  • Microsoft Entra ID
  • Application Access Management
  • User Provisioning & Deprovisioning
  • Group Management
  • RBAC Administration
  • Access Governance
  • ServiceNow
  • PowerShell
  • Incident & Request Management
  • Audit & Compliance Support

Success Measures

  • Access requests fulfilled within SLA.
  • Timely completion of provisioning and deprovisioning activities.
  • Zero unauthorized access incidents due to operational errors.
  • Successful completion of access reviews and audit requirements.
  • High customer satisfaction and operational efficiency.

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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