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Sr. Service Engineer- Digital Workplace

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Job Summary:

 

We are seeking a skilled SharePoint Administrator to manage and maintain Microsoft SharePoint Online and On-Premises environments. The ideal candidate will be responsible for ensuring high availability, performance, security, and governance of SharePoint sites while supporting end-users and business teams with collaboration solutions.

Key Responsibilities:

SharePoint Administration & Configuration:

  • Manage and maintain SharePoint Online (M365) and SharePoint Server (2016/2019).
  • Configure site collections, content databases, web applications, and site settings.
  • Implement SharePoint permissions, security groups, and user access controls.
  • Monitor and optimize SharePoint performance, indexing, and search functionalities.
  • Oversee SharePoint integrations with Teams, OneDrive, Power Automate, and third-party apps.

Security, Compliance & Governance:

  • Implement security best practices including DLP (Data Loss Prevention), Conditional Access, and MFA.
  • Monitor and manage SharePoint security configurations, retention policies, and access reviews.
  • Ensure compliance with organizational policies and regulatory standards (GDPR, HIPAA, ISO 27001).
  • Maintain audit logs, version control, and activity tracking to prevent data leaks.

Customization & Automation:

  • Develop and maintain Power Automate workflows for business process automation.
  • Customize SharePoint lists, libraries, and forms using PowerApps, JSON, and SharePoint Designer.
  • Manage SharePoint Framework (SPFx) solutions, scripts, and custom web parts.
  • Work with developers to support custom SharePoint apps and APIs (Graph API, REST API).

Monitoring, Troubleshooting & Support:

  • Monitor SharePoint health, performance, and availability using Microsoft 365 Admin Center and PowerShell.
  • Troubleshoot and resolve site access issues, performance bottlenecks, and document synchronization problems.
  • Provide L2/L3 support for escalated SharePoint-related issues.
  • Work with Microsoft Support (Premier Support cases) as needed.

Training, Documentation & Collaboration:

  • Document SharePoint configurations, governance policies, and troubleshooting steps.
  • Train end-users and business teams on SharePoint best practices and self-service capabilities.
  • Collaborate with IT teams, developers, and stakeholders to improve SharePoint functionality.

Required Skills & Qualifications:

Technical Skills:

  • 6-9 years of experience in SharePoint Online and/or SharePoint Server administration.
  • Strong knowledge of SharePoint architecture, site collections, libraries, lists, workflows, and permissions.
  • Experience with Power Automate, PowerApps, and SharePoint Designer.
  • Proficiency in PowerShell scripting for SharePoint administration and automation.
  • Understanding of SharePoint security, compliance, and access controls.
  • Familiarity with OneDrive, Microsoft Teams, and SharePoint integration.
  • Experience with search configuration, metadata management, and content indexing.
  • Experience with SharePoint migration tools (ShareGate, Quest, AvePoint, etc.).
  • Basic knowledge of SQL Server for SharePoint database management (for on-prem environments).
  • Knowledge of Microsoft Viva, Syntex, and AI-based content services.
  • Understanding of hybrid SharePoint environments and Azure AD synchronization.

Soft Skills:

  • Strong problem-solving and troubleshooting skills.
  • Excellent communication and documentation abilities.
  • Ability to work independently and collaborate in a fast-paced IT environment.
  • Customer-oriented mindset with a focus on resolving technical issues efficiently.

Preferred Qualifications (Nice to Have):

  • Microsoft certifications such as MS-102 (Microsoft 365 Administrator Associate) or MS-040 (Configuring Microsoft SharePoint Hybrid).

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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