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Sr. Service Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Organization background

 

We are a group of engineers focused on deploying and maintaining business critical healthcare applications. We focus on supporting platforms, services, and products for the entire enterprise of 119K Providence caregivers (employees). We drive Service Maturity/ Quality of Service, Reporting & Analytics, 3rd Party SaaS (Software as a Service) products integrations and services for transforming experience of our caregivers and enabling them to improve care outcomes for our patients. Seamless and always-on service experience with highly resilient services are our mantra for success.

 

What will you be responsible for?

 

  • Enabling monitoring, driving resiliency, performance, high availability, and reliability
  • Support critical services, debug incidents and mitigate customer impact.
  • Analyze trends to identify patterns/top incident drivers and root cause analysis
  • Architecture review with software and security teams, building CI/CD pipelines for deployments, managing infrastructure components like networks, operating system, storage, and databases across the ecosystem.
  • Identify service improvements, automate, and design tools that will streamline the service to improve end-user experiences and lower operating costs

 

What would your day look like?

 

  • You will have the opportunity to partner with Software Engineers, Security Architects and Product Management teams for Quality of Service of mission critical applications
  • Ensure production solutions are reliable, resilient, secure, and effective, while ensuring implemented solutions are continuously monitored and documented
  • Engage in disaster recovery drills, gap analysis and implementing corrective measures
  • Participate as needed in incident response management including during non-working hours for business continuity

 

Who are we looking for?

  • Hands-on experience in deployments, CICD pipeline setup, Azure DevOps, Azure fundamentals, SQL server, Databricks/Snowflake, environment management
  • Strong scripting and coding skills with PowerShell DSC/ Python or programming languages such as C#
  • Good to have knowledge of Apps Services and Cloud Technologies.
  • Ability to write simple/complex SQL queries, with knowledge of RDBMS concepts
  • Effective verbal/written communication, ability to articulate effectively 
  • Ability to learn and adapt to changing landscapes and acquire new skills with technology advancement

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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