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Sr. Service Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Role Summary

The Senior Service Engineer (3P) is a senior infrastructure practitioner with deep expertise in VMware platform engineering and operations, responsible for ensuring the reliability, scalability, and performance of critical virtualization services. This role leads complex service engineering work across VMware environments, while also supporting broader infrastructure components across Windows, Linux, and cloud-integrated platforms. The engineer operates in a global delivery model and acts as a technical bridge between operations, architecture, customers, and healthcare partners, with strong focus on service stability, modernization, automation, and proactive improvement.

Key Responsibilities

  • Design, implement, and support highly available, scalable, and resilient VMware-based infrastructure services in enterprise environments
  • Own architecture-level decisions for assigned platforms and services
  • Own deep operational and engineering responsibility for VMware vSphere platforms, with working knowledge of Windows, Linux, and related infrastructure components
  • Plan and execute cloud migration and modernization initiatives
  • Manage and optimize cloud-connected workloads on Azure or AWS with focus on integration, resiliency, and cost efficiency as a complementary skill area
  • Define, measure, and improve SLIs, SLOs, and error budgets for critical services
  • Lead incident response, root cause analysis, and permanent remediation activities
  • Design and implement automation and IaC solutions using Ansible, Terraform, PowerShell, Python, and GitHub workflows
  • Build and enhance observability solutions using metrics, logs, traces, and dashboards
  • Lead VMware platform improvements across capacity, performance, availability, lifecycle management, and operational standardization
  • Collaborate closely with third-party healthcare system vendors on infrastructure readiness and stability
  • Mentor junior engineers and review runbooks, automation code, and design documents
  • Participate in follow-the-sun / on-call rotations as part of global support coverage

 

Required Skills & Experience

  • 5–8 years of experience in VMware-focused infrastructure engineering, service engineering, or platform operations roles
  • Deep hands-on expertise in VMware vSphere, with strong administration experience in Windows or Linux environments
  • Good working knowledge of Azure or AWS architecture and operations as an additional skill area
  • Strong automation and IaC skills (PowerShell, Python, Bash, Ansible, Terraform)
  • Experience with monitoring, logging, observability, and incident management tools
  • Strong customer-facing and technical communication skills

Certifications (Preferred)

  • VMware Certified Professional – Data Center Virtualization (VCP-DCV)
  • Microsoft Azure Administrator Associate (AZ-104) or Microsoft Azure Solutions Architect Expert (AZ-305) would be good to have
  • AWS Certified Solutions Architect – Associate or Professional would be good to have
  • ITIL 4 Managing Professional (or Intermediate equivalent)
  • Automation or cloud-native certifications

Good to Have (Senior Practitioner Enhancers)

  • Hands-on experience with Healthcare platforms and vendor-hosted clinical systems
  • Practical exposure to compliance and audit processes (HIPAA, HITRUST, SOC)
  • Demonstrated cloud cost optimization or right-sizing initiatives
  • Experience supporting 24x7 global environments and critical production systems
  • Participation in enterprise migration or consolidation programs

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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