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Sr. Service Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

ServiceNow Developer

IRM / BCM / SecOps

Experience: 6–12 Years
Location: Hyderabad
Employment Type: Full-Time

Role Summary

We are looking for an experienced ServiceNow Developer with strong expertise in IRM, BCM, SecOps, Operational Resilience, Privacy Management, and Third-Party Risk Management (TPRM) to develop, customize, and support enterprise-scale ServiceNow solutions.

The ideal candidate should possess strong hands-on ServiceNow development experience across governance, risk, compliance, resilience, and security domains. The role requires building scalable workflows, integrations, automation capabilities, and operational dashboards aligned with enterprise governance and cyber-security objectives.

Key Responsibilities

ServiceNow Development

  • Design, develop, configure, and customize ServiceNow applications and workflows across IRM, BCM, SecOps, and Operational Resilience modules.
  • Develop solutions using:
    • JavaScript
    • Glide API
    • Script Includes
    • Business Rules
    • Client Scripts
    • UI Policies
    • Flow Designer
    • IntegrationHub
  • Build reusable and scalable components following ServiceNow best practices.

IRM / GRC Development

  • Configure and implement ServiceNow IRM capabilities including:
    • Risk Management
    • Policy & Compliance
    • Audit Management
    • Regulatory Change Management (RCM)
  • Develop workflows for:
    • Risk assessments
    • Controls management
    • Compliance monitoring
    • Issue remediation
    • Attestation processes
  • Support enterprise governance and compliance automation initiatives.

Third-Party Risk Management (TPRM)

  • Configure and enhance TPRM workflows for vendor lifecycle management and risk evaluation.
  • Implement vendor onboarding/offboarding workflows using structured questionnaires and assessment processes.
  • Support automation of vendor risk scoring, due diligence tracking, and ongoing compliance monitoring.
  • Integrate external vendor risk and security compliance signals into ServiceNow workflows.
  • Support reporting and dashboarding for third-party risk visibility.

Business Continuity Management (BCM)

  • Develop and support BCM capabilities including:
    • Business Impact Analysis (BIA)
    • Disaster Recovery planning
    • Crisis management workflows
    • Recovery procedures
  • Configure continuity plans, recovery objectives, testing schedules, and resilience workflows.
  • Support operational resilience and continuity readiness initiatives through workflow automation.

Regulatory Change Management (RCM)

  • Configure workflows and automation for monitoring and managing regulatory and legislative changes.
  • Support ingestion and mapping of regulatory updates to controls, policies, and compliance requirements.
  • Automate impact assessment workflows and remediation tracking for regulatory changes.
  • Enable traceability between regulations, controls, risks, and business processes.

Operational Resilience Management

  • Develop workflows supporting enterprise operational resilience initiatives.
  • Configure tracking and monitoring for resilience pillars across:
    • People
    • Processes
    • Technology
    • Facilities
  • Support operational health monitoring, resilience dashboards, and disruption management workflows.
  • Enable visibility into business service dependencies and resilience metrics.

Privacy Management

  • Configure and enhance ServiceNow Privacy Management workflows and risk assessments.
  • Support privacy impact assessments (PIA) and personal data risk management processes.
  • Integrate privacy risks and controls into the enterprise risk management framework.
  • Develop workflows supporting data protection, compliance, and remediation activities.

Continuous Authorization & Monitoring (CAM)

  • Implement and support CAM workflows for regulated and compliance-focused environments.
  • Develop risk management workflows aligned to frameworks such as:
    • RMF
    • FedRAMP
    • Continuous compliance monitoring
  • Support automated control validation, evidence collection, and ongoing compliance assessments.
  • Configure integrations and monitoring workflows for compliance tracking and audit readiness.

Security Operations (SecOps)

  • Develop and support ServiceNow SecOps solutions including:
    • Security Incident Response (SIR)
    • Vulnerability Response
    • Threat Intelligence integrations
  • Configure workflows for incident triage, remediation, escalation, and vulnerability management.
  • Integrate ServiceNow with SIEM, monitoring, vulnerability scanning, and security platforms.
  • Support automation of security processes and operational response workflows.

Integrations & Automation

  • Build REST/SOAP integrations with enterprise applications, governance systems, and security platforms.
  • Configure IntegrationHub and MID Server integrations.
  • Develop automated workflows and orchestration capabilities using Flow Designer.
  • Support enterprise data synchronization and workflow automation initiatives.

Platform Support & Governance

  • Participate in code reviews and follow ServiceNow development standards and governance.
  • Troubleshoot and resolve platform and application issues.
  • Support upgrades, patches, releases, and deployment activities.
  • Prepare technical documentation and support QA/testing activities.
  • Collaborate with architects, administrators, business users, and security teams during implementation and support phases.

Required Skills & Experience

  • 6–12 years of overall IT experience with strong ServiceNow development expertise.
  • Hands-on experience in:
    • IRM / GRC
    • BCM
    • SecOps
    • TPRM
    • Operational Resilience
    • Privacy Management
    • Regulatory Change Management
  • Strong expertise in:
    • JavaScript
    • Glide API
    • Flow Designer
    • IntegrationHub
    • ServiceNow scripting
  • Experience with:
    • Security Incident Response
    • Vulnerability Response
    • Risk and compliance workflows
    • Business continuity and resilience processes
  • Experience developing REST/SOAP integrations and MID Server configurations.
  • Good understanding of CMDB and enterprise integration architecture.
  • Strong debugging, analytical, and problem-solving skills.
  • Good communication and stakeholder interaction skills.

Preferred Skills

  • Exposure to CAM, RMF, FedRAMP, or regulated compliance environments.
  • Experience integrating ServiceNow with SIEM, vulnerability management, and cloud security platforms.
  • Knowledge of operational resilience and enterprise governance frameworks.
  • Understanding of Agile/Scrum methodologies and ITIL processes.
  • Exposure to cloud environments and enterprise cyber-security operations.

Preferred Certifications

  • ServiceNow Certified System Administrator (CSA)
  • Certified Application Developer (CAD)
  • CIS – Risk & Compliance (preferred)

Short Version for TA Job Posting

Hiring – ServiceNow Developer

Modules: IRM / BCM / SecOps / TPRM / Privacy

Experience: 6–12 Years

Location: Hyderabad

We are looking for an experienced ServiceNow Developer with expertise in IRM, BCM, SecOps, Operational Resilience, Regulatory Change Management, Privacy Management, CAM, and TPRM to develop and support enterprise ServiceNow solutions.

Required Skills

  • ServiceNow IRM / GRC
  • BCM
  • SecOps
  • TPRM
  • Operational Resilience
  • Privacy Management
  • Regulatory Change Management (RCM)
  • CAM / RMF / FedRAMP exposure
  • JavaScript & Glide API
  • Flow Designer & IntegrationHub
  • REST/SOAP Integrations

Responsibilities

  • Develop and customize governance, resilience, compliance, and security workflows
  • Implement vendor risk, privacy, operational resilience, and regulatory compliance solutions
  • Build integrations with enterprise governance and security platforms
  • Support automation, enhancements, and platform governance initiatives

Preferred

  • CSA / CAD certifications
  • CMDB & enterprise integration experience
  • ITIL knowledge

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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