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Sr. Service Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Job Posting – ServiceNow Developer (HRSD / CSM)
Job Title: ServiceNow Developer
Experience: 6–10 Years
Location: Hyderabad
Work Mode: Work from Office
Employment Type: Full Time
Job Description
We are looking for an experienced ServiceNow Developer with strong expertise in HRSD (Human Resource Service Delivery) and CSM (Customer Service Management) modules. The ideal candidate should have hands-on experience in designing, developing, and implementing ServiceNow solutions aligned with business requirements.
Key Responsibilities

Design, develop, configure, and customize ServiceNow applications and modules.
Implement and support HRSD, CSM, and Employee Workflows solutions.
Develop workflows, business rules, UI policies, client scripts, integrations, and custom applications.
Collaborate with business stakeholders to understand requirements and deliver scalable solutions.
Integrate ServiceNow with external systems using REST/SOAP APIs.
Perform unit testing, troubleshooting, and production support.
Ensure adherence to ServiceNow best practices and coding standards.

Required Skills

6–10 years of overall IT experience with strong ServiceNow development expertise.
Hands-on experience in:

HRSD
CSM
Employee Workflows


Strong knowledge of:

ServiceNow scripting (JavaScript)
Flow Designer
Integration Hub
REST/SOAP integrations
Catalog items and workflows


Experience with Service Portal/UI Builder is preferred.
Strong communication and stakeholder management skills.

Preferred / Optional Skills

Exposure to:

HCLS (Healthcare & Life Sciences)
ITAM (IT Asset Management)

Optional : 
Certified Implementation Specialist – ITAM
Experience or certification in HCLS Suite

Certifications: 
ServiceNow Certified Implementation Specialist – HRSD
ServiceNow Certified Implementation Specialist – CSM


Qualifications

Bachelor’s degree in Engineering, Computer Science, or related field.
ServiceNow certifications are an added advantage.

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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