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Sr. Service Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Service Engineer 2 — Hardware Asset Management

Endpoint Onboarding, Testing & Asset Lifecycle | Endpoint Engineering Services | Hyderabad | 2–4 years

ROLE PURPOSE

Execute the hands-on work that gets new endpoint hardware certified and keeps the asset record honest. You will test candidate laptops, desktops, thin clients and peripherals against a defined certification suite, package and validate driver and firmware updates, and maintain accurate lifecycle records — working under the direction of a Senior Service Engineer who owns the standard.

WHAT YOU WILL DO

• Run certification testing. Execute the test checklist on new laptop, desktop, thin client, zero client and peripheral models. Capture results, defects and evidence in a consistent, reviewable format.

• Validate build and deployment readiness. Confirm Autopilot and MECM enrolment, driver packs, imaging and OS readiness on candidate hardware — Windows 11, IGEL OS, Dell ThinOS, HP ThinPro.

• Keep firmware, BIOS and drivers current. Package and test driver and BIOS updates, apply the approved BIOS/UEFI baseline, verify remote update paths, and track OEM advisories for the models you own.

• Test peripherals and clinical accessories. Docks, monitors, headsets, tap/badge readers, barcode scanners, label printers, carts and workstation-on-wheels configurations.

• Maintain asset accuracy. Keep HAM and CMDB records clean — serial and asset-tag reconciliation, warranty and entitlement data, stockroom movements — and pull the evidence needed for audits.

• Support secure disposition. Prepare retiring devices for sanitisation and disposal with the approved method and complete chain-of-custody documentation.

• Document and support. Write SOPs, test reports and known-issue notes; support L2/L3 escalations for hardware faults; raise and follow through OEM warranty and RMA cases.

SKILLS AND EXPERIENCE WE NEED

• 2–4 years in endpoint support or engineering in a mid-to-large enterprise.

• Windows 11 endpoints, hands-on. Working knowledge of Microsoft Intune and Autopilot, or MECM/ConfigMgr.

• Hardware fundamentals. BIOS/UEFI settings, TPM, secure boot, drivers, firmware, docking and display behaviour — and the confidence to open a device and diagnose it.

• Some exposure to thin clients and virtual desktops. At least one thin client platform (IGEL, ThinOS, ThinPro) and one VDI or DaaS environment (Azure Virtual Desktop, Windows 365, Citrix, Omnissa Horizon).

• OEM support processes. Dell TechDirect, HP or Lenovo support portals; warranty validation and RMA handling.

• Structured testing habits. You follow a test plan, record what actually happened, and write it up so someone else can act on it.

• ITSM and data discipline. ServiceNow ticket hygiene, plus solid spreadsheet skills for inventory and reconciliation work.

PREFERRED

• MD-102, CompTIA A+, or an OEM hardware certification (Dell / HP / Lenovo / IGEL); ITIL 4 Foundation.

• Exposure to asset tooling (ServiceNow HAM, Lansweeper, Flexera) or DEX tooling (Nexthink, ControlUp).

• Basic PowerShell for reporting and repetitive validation tasks.

• Experience in healthcare or another regulated environment with shared and clinical devices.

HOW SUCCESS IS MEASURED

• Test-cycle turnaround time and completeness of test evidence.

• Defects that escape testing and surface after deployment.

• Accuracy of asset records against physical and discovered inventory.

• Quality and reuse of the SOPs and test reports you produce.

• Ticket and RMA closure within SLA.

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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