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Sr. Service Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Service Engineer (3P) – Service Engineering

About the Role

We are seeking a Service Engineer to support the design, implementation, automation, assessment, and operation of secure, scalable, resilient, and highly available cloud platforms. This role requires strong cloud engineering expertise, infrastructure automation skills, platform reliability knowledge, and a passion for operational excellence, modernization, and continuous improvement.

Key Responsibilities

  • Design, implement, and manage cloud infrastructure on Azure (preferred), AWS, or GCP.
  • Build and maintain Infrastructure as Code (IaC) solutions using tools such as Terraform, ARM/Bicep, or CloudFormation.
  • Automate infrastructure provisioning, configuration management, and deployment processes.
  • Support cloud-native applications, container platforms, and Kubernetes environments.
  • Implement and maintain monitoring, alerting, logging, and observability solutions.
  • Manage cloud networking, security, identity, storage, backup, and disaster recovery capabilities.
  • Collaborate with development, platform, security, architecture, and operations teams to deliver reliable cloud solutions.
  • Optimize cloud performance, availability, scalability, reliability, and cost efficiency.
  • Troubleshoot infrastructure, platform, and production issues and drive root cause analysis.
  • Support CI/CD implementation and DevOps best practices.
  • Ensure compliance with security, governance, and operational standards.
  • Contribute to cloud modernization, automation, platform engineering, and transformation initiatives.
  • Assess application infrastructure foundations, including compute, storage, networking, access management, dependencies, backup, recovery, and disaster recovery readiness.
  • Evaluate platform resilience, redundancy, reliability, and high-availability capabilities against business continuity and recovery objectives.
  • Identify infrastructure modernization, standardization, technical debt reduction, and risk mitigation opportunities to improve platform stability and operational supportability.
  • Recommend and implement enhancements that improve service continuity, operational excellence, incident reduction, and system recoverability.
  • Conduct cloud platform health assessments and architecture reviews, documenting findings, recommendations, risks, and remediation plans.
  • Participate in capacity planning, performance optimization, disaster recovery testing, and lifecycle management of cloud infrastructure and platform services.

Qualifications

  • 5–7 years of experience in Cloud Engineering, Infrastructure Engineering, Platform Engineering, Site Reliability Engineering, or related roles.
  • Strong hands-on experience with Microsoft Azure services, including Compute, Networking, Storage, Identity Management, Monitoring, Security, and Governance.
  • Experience with AWS and/or GCP is desirable.
  • Experience with Infrastructure as Code (Terraform preferred) and configuration management tools.
  • Experience with Kubernetes, Docker, AKS, and containerized platforms.
  • Strong understanding of cloud networking, load balancing, DNS, VPNs, firewalls, and security best practices.
  • Experience implementing and supporting CI/CD pipelines using Azure DevOps, GitHub Actions, Jenkins, or similar tools.
  • Knowledge of observability and monitoring tools such as Azure Monitor, Grafana, Datadog, Dynatrace, Splunk, OpenTelemetry, or similar platforms.
  • Experience with scripting and automation using PowerShell, Python, Bash, or similar languages.
  • Understanding of cloud security, governance, compliance, identity, and access management.
  • Experience performing cloud platform assessments, operational readiness reviews, and infrastructure health evaluations.
  • Knowledge of Site Reliability Engineering (SRE) principles, including availability, reliability, incident management, and service performance.
  • Understanding of disaster recovery planning, backup strategies, business continuity, and recovery testing methodologies.
  • Familiarity with FinOps practices, cloud cost governance, and resource optimization strategies.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Excellent communication and collaboration skills within cross-functional teams.
  • Azure certifications such as AZ-104, AZ-305, AZ-400, or equivalent are preferred.
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience.

Preferred Experience

  • Experience supporting mission-critical, highly available enterprise workloads.
  • Experience working within regulated environments with strong security, compliance, and governance requirements.
  • Exposure to Platform Engineering, Cloud Center of Excellence (CCoE), or Cloud Adoption Framework (CAF) initiatives.
  • Experience supporting large-scale cloud migrations, modernization efforts, and enterprise transformation programs.

 

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

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