Apply now »

Sr. Service Operations Engineer

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.


Why Us?

  • Best In-class Benefits
  • Inclusive Leadership
  • Reimagining Healthcare
  • Competitive Pay
  • Supportive Reporting Relation

Service Operations Engineer – Revenue Cycle Management (US Healthcare)

Role Summary

The Service Operations Engineer – RCM supports mission‑critical US healthcare Revenue Cycle Management applications, ensuring high availability, performance, and compliance. This role applies ITIL service operations practices to systems that directly impact patient billing, claims, reimbursements, and cash flow. The ideal candidate brings strong hands‑on support experience combined with solid US RCM domain knowledge.

Key Responsibilities

Service Operations & Support

  • Manage incidents and service requests for RCM applications (billing, claims, payment posting, denial management, reporting).
  • Meet SLAs while minimizing impact to billing cycles and payer submissions.
  • Participate in 16/5 and weekend on‑call support for revenue‑critical systems.

Incident & Problem Management

  • Troubleshoot issues across end‑to‑end RCM workflows (claims, remittance, EDI, batch jobs).
  • Prioritize incidents based on revenue impact and payer timelines.
  • Perform root cause analysis and drive permanent fixes for recurring issues.

Monitoring & Maintenance

  • Monitor RCM applications and interfaces using iTelemetry and related tools.
  • Configure alerts for revenue‑impacting failures (claim backlogs, interface drops, job failures).
  • Perform patching and maintenance while protecting billing cut‑offs and month‑end close.

Compliance & Security

  • Ensure operations comply with HIPAA, PHI, SOX, and US healthcare regulations.
  • Manage access controls, vendor access, and security configurations for financial and patient data.

Vendor & Stakeholder Collaboration

  • Coordinate with RCM vendors, clearinghouses, and internal business teams.
  • Support payer rule changes, regulatory updates, and system upgrades.
  • Communicate incidents and risks in business‑impact terms.

Documentation & Continuous Improvement

  • Maintain KBAs and SOPs for RCM operations and recurring issues.
  • Track SLAs, MTTR, and incident trends; recommend improvements and automation.

Required Skills & Experience

  • Strong understanding of US Revenue Cycle Management workflows
  • Experience with claims lifecycle, EDI (837/835), clearinghouses, payer rules, and denial management
  • Hands‑on experience supporting revenue‑critical healthcare applications
  • Solid foundation in ITIL Service Operations (Incident, Problem, Change)
  • Strong troubleshooting, communication, and stakeholder‑management skills

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

Apply now »